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Phone call out going

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Hooked
Posts: 6
Thanks: 1
Registered: ‎27-07-2018

Phone call out going

I cannot make any outgoing calls everything upto date
5 REPLIES 5
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Plusnet Help Team
Plusnet Help Team
Posts: 1,225
Thanks: 136
Fixes: 54
Registered: ‎26-03-2018

Re: Phone call out going

Hi @judotim71,

I'm sorry to hear that you're experiencing this issue. Is this occurring on a landline phone or is it a Plusnet mobile that's affected?

If this post resolved your issue please click the 'This fixed my problem' button
 Alex H
 Plusnet Help Team
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Hooked
Posts: 6
Thanks: 1
Registered: ‎27-07-2018

Re: Phone call out going

Landline
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Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 1,325
Fixes: 63
Registered: ‎09-10-2018

Re: Phone call out going

Hi @judotim71, thanks for your post.

 

We've checked and can't detect any sort of issue with the actual line itself.

 

Can you tell us, then, what's happening when you try and make an outbound call?

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Hooked
Posts: 6
Thanks: 1
Registered: ‎27-07-2018

Re: Phone call out going

Get a wrong number tone or nothing at all
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Plusnet Help Team
Plusnet Help Team
Posts: 1,894
Thanks: 328
Fixes: 106
Registered: ‎26-03-2018

Re: Phone call out going

Hi @judotime71, thank you for confirming that.

 

Testing your line still isn't picking up the cause of this problem from here. You can troubleshoot and report phone issues here, please let us know when you've reported it and we'll be able to progress this further for you.

If this post resolved your issue please click the 'This fixed my problem' button
 Emily D
 Plusnet Help Team