Phone call gone to Bt
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- Phone call gone to Bt
Phone call gone to Bt
18-07-2012 8:14 AM
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I made another call yesterday morning it's not recorded on either BT or Plus Net yet so I am hoping that BT wil have stopped the service, the strange thing is that my daughter didn't receive the message.
Should I phone BT to make sure ?
Update: I phoned Bt and spoke to a delightful foreign gentleman, he was very helpful from what little bit of the conversation I could understand, the gist of it was that they would refund anything I had overpaid, I am not bothered about the 22p just wanted to make sure the service had been stopped
Re: Phone call gone to Bt
18-07-2012 12:11 PM
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Re: Phone call gone to Bt
18-07-2012 12:18 PM
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Was the BT call also on the 16th? Have there been any further calls logged on the BT account since?
I'm unable to see any calls that have been made via Plusnet, but due to the sheer volume of calls that we process daily, these can be a little behind.
Re: Phone call gone to Bt
18-07-2012 3:26 PM
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- 0:16 £0.220
The BT call was on the 16th Just copied and pasted it from my BT a/c and deleted the phone number
I made another call yesterday morning, there is nothing else on BT and I have not made any more calls since then.Hope it is all ok now
Regards Trishah
Re: Phone call gone to Bt
19-07-2012 9:45 AM
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You can check on your itemised bill in your members centre too if you wish, that'll show you all calls that have been processed once they start appearing
Re: Phone call gone to Bt
19-07-2012 2:55 PM
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Re: Phone call gone to Bt
20-07-2012 2:30 PM
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Quote from: trishah The BT call was on the 16th Just copied and pasted it from my BT a/c and deleted the phone number
I made another call yesterday morning, there is nothing else on BT and I have not made any more calls since then.Hope it is all ok now
Regards Trishah
Hi trishah,
Have you made any outbound calls since the 18th as it's still showing nothing on your account, if not then perfect, if you have then it's something we will need to look at.
Re: Phone call gone to Bt
20-07-2012 3:25 PM
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Regards
Pat
Update: I have just discovered the phone call on the 18th went to 18866 I thought I had taken that prefix out of my phone but the other call on the 17th didn't and it's not gone to BT I have just made a phone call a few minutes ago so that should go to you, hopefully.
Re: Phone call gone to Bt
20-07-2012 5:07 PM
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Re: Phone call gone to Bt
20-07-2012 5:20 PM
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It appears there is a delay at the moment with them coming through. Basically this is BT not sending the calls through to us yet, you will be billed by us for the calls but not until they are passed to us.
OFCOM allow up-to 120 days for the numbers to be passed over, this is very very rarely the case that it would take that long.
So at the moment it's a 4 delay, but it's nothing to worry about and nothing that we haven't seen before. I'll keep an eye on your account and let you know when all the calls have been passed to us(this does include all over your calls from Monday 16th May after the call that was accounted to BT at 12:26).
Re: Phone call gone to Bt
20-07-2012 5:25 PM
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trishah, I can assure you, as another customer, they only normally take a day or so, hopefully Plusnet will give BTw a kicking.
Re: Phone call gone to Bt
23-07-2012 11:29 AM
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Hope this is all OK for you, let me know if there's anything else.
Chris
Re: Phone call gone to Bt
23-07-2012 2:37 PM
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Regards
Pat
Re: Phone call gone to Bt
23-07-2012 4:01 PM
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I'll pop across to the router discussions and help you out there.
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