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Phone call charges equate to £7200 per hour

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martin404
Hooked
Posts: 6
Registered: ‎10-05-2018

Phone call charges equate to £7200 per hour

Got my phone bill and it appeared to have extra charges on it. I checked the new itemised bill (The 1 and only time I have been able to access it) and found a couple of calls that had charges against them. I pay extra for evening and weekend calls and actually very rarely use it, but my partner does and I have explained that 60 mins is free, but over that you start getting charged, "fair enough" however, 1 call was about 14 mins over and there was a couple of quid charged, the other call duration was 1.00.02 minutes, and had a £4.00+ charge next to it! So over £2.00 a SECOND!!!! Both calls were made after 6.00pm.

Now I don't mind paying some additional cost if we go over the allowable call duration, but £2.00 a second is a bit much.

Lucky she was not on it for 24 hours or my bill would be over £172,800.00!

Can`t access chat, and no-one is answering the phone, but would like someone to sort out the bill, and explain why these calls have been charged so much.

 

3 REPLIES 3
RealAleMadrid
Aspiring Hero
Posts: 2,101
Thanks: 925
Fixes: 44
Registered: ‎07-07-2009

Re: Phone call charges equate to £7200 per hour

Fix

 

 

I was under the impression that the free evening calls start at 7.00PM so that may have something to do with your charges.

martin404
Hooked
Posts: 6
Registered: ‎10-05-2018

Re: Phone call charges equate to £7200 per hour

If that is indeed the case then I shall have a large lump of humble pie, and silently slope off Smiley 

pjmarsh
Superuser
Superuser
Posts: 3,583
Thanks: 1,253
Fixes: 12
Registered: ‎06-04-2007

Re: Phone call charges equate to £7200 per hour

@RealAleMadrid is correct:

From here

We charge calls by the day and time they are made. The time periods described in this guide are as follows:

  • 'Daytime' means between 7am and 7pm, Monday - Friday
  • 'Evening' means between 7pm and 7am, Monday - Friday
  • 'Weekend' means any time on Saturday or Sunday

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.