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Phone and internet down for vulnerable person.

JohnSant
Newbie
Posts: 3
Registered: ‎29-04-2020

Phone and internet down for vulnerable person.

Posting on behalf of elderly stepfather as obviously he doesn't tweet. Phone is not working neither is internet. We need the phone in particular to be working here as he has cancer and dementia and we may miss important incoming calls and internet for his medications and shopping. To have no way to talk to anyone is ridiculous, not even live chat to make someone aware of the situation. Other companies have managed it. Please advise asap. No connection since yesterday morning at the earliest.
6 REPLIES 6
dvorak
Moderator
Moderator
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Thanks: 6,298
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Registered: ‎11-01-2008

Re: Phone and internet down for vulnerable person.


Moderators Note


This topic has been moved from Chat to Home Phone

Customer / Moderator
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If it fixed it click 'This fixed my problem'
Mads
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 1,873
Fixes: 79
Registered: ‎06-08-2018

Re: Phone and internet down for vulnerable person.

Hello @JohnSant

Thanks for reaching out to us here. 

I'm really sorry to read about the circumstances in which you've had to contact us on behalf of your step-father. So we can provide assistance, please PM me with the account username or the full address with postcode & account holders full name. 

 

Thanks. 

JohnSant
Newbie
Posts: 3
Registered: ‎29-04-2020

Re: Phone and internet down for vulnerable person.

Hello Mads, thanks for getting back to me. Not sure how to PM you, please advise. Thank you.
Mads
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 1,873
Fixes: 79
Registered: ‎06-08-2018

Re: Phone and internet down for vulnerable person.

No worries @JohnSant, I've sent you a PM now. 

 

Thanks. 

JohnSant
Newbie
Posts: 3
Registered: ‎29-04-2020

Re: Phone and internet down for vulnerable person.

Hi Mads, have just sent details. Thank you.
Mads
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 1,873
Fixes: 79
Registered: ‎06-08-2018

Re: Phone and internet down for vulnerable person.

No worries @JohnSant

All replied to. 

 

Thanks.