Phone and broadband

[#1]

Hi,
I ordered broadband and paid for line rental on the same day.  Broadband went active on November 10th but he phone line is going live on the 24/11/2014.
Why cant it be the same day?
It know means the 12 month contract for the phone will finish later then the broadband by 2 weeks!!!
I am sure this did not happened when I moved to plusnet before.

[#2]

OFCOM rules - there is a mandatory 10 working day delay in moving the phone service
As the phone billing will be aligned with the broadband billing I suspect that the 12 month contract will be tied into the broadband dates - of course I could be wrong

[#3]

We should align the billing dates once both services are active, this will happen automatically.
As oldjim has mentioned, we have to give that much notice of taking over a phone line otherwise we're breaching regulations.