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Phone & broadband still not working after 2 repair dates passed

paurlj
Newbie
Posts: 4
Registered: ‎19-09-2015

Phone & broadband still not working after 2 repair dates passed

Last Wednesday I reported my phone and broadband weren't working. I was told it should be fixed by midnight on Friday 24th and that Plusnet would check this and call me back on Saturday to confirm.

 

 

On Saturday, it wasn't fixed and by mid afternoon I hadn't had a call so I chased  - the reason I was given was that the fault report to Openreach was 'stuck' (whether this was stuck at Plusnet or Openreach I don't know) and I was given a new fix date of Tuesday 28th.

 

On Sunday I was called by Plusnet to confirm this and told that on Wednesday it would be chased by Plusnet and I would be called on Wednesday to confirm that it had been fixed. I was specifically told there was no need for me to call and wait on hold as Plusnet would be chasing it.

 

 

Well, guess what? It's still not fixed and there's been no communication from Plusnet indicating they've done anything about it.

 

 

This is not exactly 'doing me proud' is it?

 

 

5 REPLIES 5
MatthewWheeler
Plusnet Help Team
Plusnet Help Team
Posts: 8,175
Thanks: 1,050
Fixes: 405
Registered: ‎01-01-2012

Re: Phone & broadband still not working after 2 repair dates passed

We've actually been advised the fault was cleared 30 minutes ago.

Is it still not working?

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
paurlj
Newbie
Posts: 4
Registered: ‎19-09-2015

Re: Phone & broadband still not working after 2 repair dates passed

It's still not working. No dial tone.

MatthewWheeler
Plusnet Help Team
Plusnet Help Team
Posts: 8,175
Thanks: 1,050
Fixes: 405
Registered: ‎01-01-2012

Re: Phone & broadband still not working after 2 repair dates passed

Our tests are no longer showing a issue so if the faults ongoing we'll need to arrange a engineer visit to the property.

Can you respond to the latest update on your fault ticket?

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
paurlj
Newbie
Posts: 4
Registered: ‎19-09-2015

Re: Phone & broadband still not working after 2 repair dates passed

Done

MatthewWheeler
Plusnet Help Team
Plusnet Help Team
Posts: 8,175
Thanks: 1,050
Fixes: 405
Registered: ‎01-01-2012

Re: Phone & broadband still not working after 2 repair dates passed

Thanks. I'll get that picked up for you now.

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team