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Phone & Broadband Problems - Unable to contact Plusnet

81C
Interested
Posts: 1
Registered: ‎23-04-2020

Phone & Broadband Problems - Unable to contact Plusnet

Phone line is extremely noisy & broadband drops out regularly. Self employed & rely on both to work. It has been impossible to reach Plusnet via phone or chat over the past couple of days. Checker shows this as a fault & this is a repeating problem due to a fault at the pole outside the house. How can I get this resolved?

Thanks.

2 REPLIES 2
Beyhive
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 722
Fixes: 43
Registered: ‎25-02-2019

Re: Phone & Broadband Problems - Unable to contact Plusnet

Hi @81C, thank you for getting in touch.

I can see that you have since managed to get through to get these issues address.

Let us know if anything changes please.

If this post resolved your issue please click the 'This fixed my problem' button
 Faris
 Plusnet Help Team
PJames
Newbie
Posts: 4
Thanks: 1
Registered: ‎22-04-2020

Re: Phone & Broadband Problems - Unable to contact Plusnet

Hi. I have a similar problem: here: https://community.plus.net/t5/Home-Phone/Noisy-phone-line-causing-slow-broadband-fibre-speeds-discon...

 

Not sure if it is showing in forum (as it seems to be marked a spam?)