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Phone Troubleshooter not working

LarryR
Interested
Posts: 1
Registered: ‎06-10-2016

Phone Troubleshooter not working

I've tried, repeatedly over several weeks, to use the phone troubleshooter to check a problem with a very noisy phone line. Every time I've used it, after about a minute, I get an error message 'Oops, something seems to have gone wrong'.

The only time it has worked was when the phone was completely dead (still had fibre broadband).

I don't have time to wait for half an hour, or more to speak to customer services.

2 REPLIES 2
geek26
Aspiring Pro
Posts: 192
Thanks: 30
Fixes: 2
Registered: ‎20-08-2016

Re: Phone Troubleshooter not working

Sorry to here about this,

Quickest way to report this to the attention of Plusnet is to start a live chat www.plus.net/contact yes there may be a wait but at least you can do other things while you wait. Also make sure ad blockers are disabled otherwise live chat won't work

James

MattyC
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 3,201
Fixes: 46
Registered: ‎10-04-2014

Re: Phone Troubleshooter not working

I believe that we have the fault raised for you now. It may possibly be that there was previously an existing phone fault ticket on your account. I'll investigate and feed this back.

Matty

ex-Plusnet staffer. Any posts after 28/07/2017 aren't on behalf of Plusnet