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Phone SPAM 03456000310

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pnPhorum
Grafter
Posts: 25
Thanks: 2
Registered: ‎09-01-2015

Phone SPAM 03456000310

Hi
Today I was checking something on our account and went to check phone calls as I saw 'added' £. 8.03 to pay for ONE phone call lasting 2H 4m at 02:38:51 on a Saturday 12 May 2018.

We are FAST a sleep at that time!

Will you fix it?

Is this something to do with Caller ID going free and 'before the 6 June 2018 date you were working on it?

These are the problem that will make me mover away my 2 accounts giving you ~ £. 1,000 per year.

I do not like to be stolen money

 

DO SOMETHING NOW!

1 REPLY
Plusnet Help Team
Plusnet Help Team
Posts: 467
Thanks: 117
Fixes: 23
Registered: ‎26-03-2018

Re: Phone SPAM 03456000310

Hi there, 

 

Apologies about this, I can see the anomaly in your itemised bill, it does indeed appear somewhat strange.

 

I have performed some tests on your line in order to rule any any possible Crossed Line issue - I am happy to say that I found no fault at all.

 

Please click here to view the ticket i have left on your account explaining what w need to do to rectify this for you. 

 

Thanks, 

 

Alisdair 

If this post resolved your issue please click the 'This fixed my problem' button
 Alisdair C
 Plusnet Help Team