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Phone Out of Order

jay86
Not applicable
Posts: 1
Registered: ‎31-01-2014

Phone Out of Order

Does anyone know how to contact the support team other than by phone?Huh
our landline phone went out of action yesterday - no incoming or outgoing calls.  I cannot phone the support team (i have no phone), unfortunately i cannot afford to spend 45 minutes on my mobile phone asking for help.  This lack of other contact methods is a serious flaw - i have heard about support ticket, but i cannot find any way to raise one.
the broadband works fine
we have unplugged the phone
we have tried an dial phone
still no dial tone.
i am at a lost as to the next step.
J
2 REPLIES 2
Oldjim
Community Veteran
Posts: 38,460
Thanks: 1,034
Fixes: 63
Registered: ‎15-06-2007

Re: Phone Out of Order

You need to raise a phone fault https://www.plus.net/wizard/?p=wizard&page=22965&wizard_id=38 as the present call waiting times are dire http://portal.plus.net/supportpages.html?a=212
For future this is the basic procedure to get to the above
On the Plusnet portal click on Help and Support
Then Ask a question
Which gives this http://www.plus.net/wizard/ and there is a specific heading Report a telephone fault
Pettitto
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 6,346
Fixes: 5
Registered: ‎26-11-2011

Re: Phone Out of Order

I can see you've got a fault raised with us.
We're expecting this to be resolved by the end of the day on Wednesday.
Please do let us know if we can be of any further assistance.