Phone Out of Order

[#1]

Does anyone know how to contact the support team other than by phone?
our landline phone went out of action yesterday - no incoming or outgoing calls.  I cannot phone the support team (i have no phone), unfortunately i cannot afford to spend 45 minutes on my mobile phone asking for help.  This lack of other contact methods is a serious flaw - i have heard about support ticket, but i cannot find any way to raise one.
the broadband works fine
we have unplugged the phone
we have tried an dial phone
still no dial tone.
i am at a lost as to the next step.
J

[#2]

You need to raise a phone fault https://www.plus.net/wizard/?p=wizard&page=22965&wizard_id=38 as the present call waiting times are dire http://portal.plus.net/supportpages.html?a=212
For future this is the basic procedure to get to the above
On the Plusnet portal click on Help and Support
Then Ask a question
Which gives this http://www.plus.net/wizard/ and there is a specific heading Report a telephone fault

[#3]

I can see you've got a fault raised with us.
We're expecting this to be resolved by the end of the day on Wednesday.
Please do let us know if we can be of any further assistance.