Phone Line non operational for 30 days......BT accept fault is theirs.....aaargh
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Phone Line non operational for 30 days......BT accept fault is theirs.....aaargh
25-07-2018 11:33 PM
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I have raised Two Questions with Plusnet since 25 June, basically because fault is not fixed...
no sign of anyone digging to fix a broken wire in the outside roadway/ footpath. I am getting a lot of flak from family.
I pay the Plusnet bills but family members having to use their own mobiles.
Why am I paying standing charges for u/s system.?. Very disenchanted with BT Openreach via Plus.net.
Re: Phone Line non operational for 30 days......BT accept fault is theirs.....aaargh
26-07-2018 8:03 AM
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If a dig is required then local authority permission might be required along with traffic management / diversion which can take time to facilitate. Do you know if there are others impacted by this issue? This site https://www.homeandbusiness.openreach.co.uk/help-support/local-network-status-checker might offer some clues to what BTOR are doing.
As for service charges, these are refunded after the issue has been fixed (when the total duration of the fault is known).
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: Phone Line non operational for 30 days......BT accept fault is theirs.....aaargh
26-07-2018 10:43 AM
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Re: Phone Line non operational for 30 days......BT accept fault is theirs.....aaargh
31-07-2018 9:41 AM
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Evryone sympathetic but still no phone.
Other lines affected (neighbours) according to BT. Still no work being carried out, no temp line. An absolutely useless uncaring situation. PW
Re: Phone Line non operational for 30 days......BT accept fault is theirs.....aaargh
31-07-2018 12:13 PM
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