Phone Line Engaged

[#1]

My phone line is engaged when I pick it up and also my broadband has stopped working - red light on router.
Please help trying to work from home and keep a 4 year old occupied which I can't do now as no Internet to do my work or my Son to watch his programmes

[#2]

Hi @mjmb83

Sorry to hear of the problems with your service, and for the delay in responding.

Having checked the account, I can see that the services are working as expected, and you've confirmed with our support teams that the issue no longer exists.

Please do let us know if you have any further questions.