My phone and internet went down yesterday evening, and thanks to a kindly neighbour allowing me to use their phone the issue has been reported. Apparently OR were already aware of a problem affecting other local people and the fault is an underground cable. Strangely though two other close neighbours on BT are not affected.
I have been given an anticipated date for resolving this as next Wednesday. PN informed me that my a/c would be credited for any downtime. I am using my local library's wifi at the moment to deal with urgent emails etc, but it means sitting outside the library in my car - not particularly convenient but better than nothing.
My main concern is that it's going to cost me quite a bit on my PAYG mobile phone - something that I use strictly for emergencies, while my landline is out of action - does anybody know if I can claim the additional expense for mobile calls?
