Just checked in my account summary and there is no mechanism for reducing the credit limit only for topping it up.
Also there is nothing in the help pages about reducing it only increasing it.
Why isn't the ability to reduce it stated somewhere
This FAQ is interesting
| Quote |
8. What if I use my credit before the end of the month?
If you reach your credit limit, all calls (apart from emergency 999/112 and operator) will be barred and a charge of £5.76 will be added to your next bill.
Before this happens, we'll email you as you reach £15, £10 and £5 available credit.
You'll need to top-up and have at least £5 credit available before we allow calls on your line again.
You can prevent this by topping up your credit through the month using the Home Phone Control Panel.
You can top-up by £5, £10, £25, £50, £75 or £100. |
With respect to Anytime Customers having higher charges this may be correct but do you seriously expect a user to be charged £75 per month for non-included calls unless they get caught in a premium rate scam or someone makes some highly expensive overseas calls.
The point is that you email users as the available credit limit reduces to £15 so a lower limit wouldn't really be a problem.
