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Phone/Broadband Not Working

Posts: 1
Registered: ‎06-01-2014

Phone/Broadband Not Working

Hello - Since this morning i've been trying to use my phone both making/answering phone calls and using the internet and have been unable to use them - my son has tried ringing me and says that the home phone rings but we cannot answer it.
We have tried changing phones in the house to a standard phone but the issue is still there and the broadband is not working either.
Please assist - thank you.
Posts: 17,724
Thanks: 600
Fixes: 169
Registered: ‎05-04-2007

Re: Phone/Broadband Not Working

What happens when you plug a phone in to the master socket without a filter? Is there a dial tone? No dial tone? Noise/hiss/crackle etc?
Make sure nothing else is plugged into the phone line when you test, just a single phone handset.
Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.