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Phone Bill charges ?

rongtw
Seasoned Hero
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Registered: ‎01-12-2010

Phone Bill charges ?

I just checked my bill and found mobile calls of £4.93   Wierd i thought we never call mobiles from landline ? 

so i checked the numbers Huh Its my mobile Huh

every single call to my mobile is 00.01. 00 so 1 second and am charged 29p every one ?  min charge 13 + 16 connection charge.

But the thing is when i am out wife rings mobile if she needs me , when i see Home phone calling i reject the call and ring back ,, Free from my mobile Smiley

So home phone never connects to make a call ?  so am i getting charged for wife Dialing my number ?

How can there be a charge when it never connects ?Huh

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6 REPLIES 6
HarryB
Plusnet Help Team
Plusnet Help Team
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Re: Phone Bill charges ?

By any chance does your mobile have voicemail?

 

If you're rejecting the call, this could connect the call to the voicemail service.

If this post resolved your issue please click the 'This fixed my problem' button
 Harry Beesley
 Plusnet Infrastructure Operations Professional
rongtw
Seasoned Hero
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Registered: ‎01-12-2010

Re: Phone Bill charges ?

Yup Harry Sad  its a new phone , i have just checked Rejected call go auto to Voicemail Sad 

Not good as its cost me a connection fee from PN , should be a min connection say 30 sec before a charge is made

Rediculous £4.95 just for 1 second connections

Asus ROG Hero Vii Z97 , Intel i5 4690k ,ROG Asus Strix 1070,
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RobPN
Hero
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Registered: ‎17-05-2013

Re: Phone Bill charges ?

I begrudge the 1p (1 Eurocent actually) my VoIP company charges for similar calls to mobiles, so you must be well p'd off.  Angry

Gel
Aspiring Champion
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Registered: ‎02-08-2007

Re: Phone Bill charges ?

Most mobile operators allow a few seconds leeway in case call drops out; in future get her to ring your mobile from hers; long as she hangs up when she hears ring tone, you should be free of charges.

rongtw
Seasoned Hero
Posts: 6,973
Thanks: 1,541
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Registered: ‎01-12-2010

Re: Phone Bill charges ?

Here lies the problem , she has no mobile ,,,,,, so its up to PN to give some leeway  ONE second and they charge Undecided

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PeeGee
Pro
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Registered: ‎05-04-2009

Re: Phone Bill charges ?

Perhaps you shouldn't be the one cancelling the call and causing voicemail to cut in - get your wife to call and cancel after the first ring. That will not get charged (unless you are not connected and vm cuts in immediately) and you get a "missed call" notification.

Phil

Plusnet FTTC (Sep 2014), Essentials (Feb 2013); ADSL (Apr 2009); Customer since Jan 2004 (on 28kb dial-up)
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