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Phone Bill Query /Resolved

Minxymoo
Grafter
Posts: 168
Thanks: 2
Registered: ‎22-07-2009

Phone Bill Query /Resolved

I have a query with my bill from 19 Jan – 9 Feb 2011. I have been billed £33.08, when I’ve checked the itemised bill it says that I have been charged £6.87 for 101 UK landline calls. However, when I go into check these calls they are all local so there is no charges showing up so I’m unsure why I have been billed £6.87 for them. I raised a ticket on Thursday 10 Feb and was advised it would be answered within 26 hours but I'm still waiting!!!!! Angry
dick:green Title edited to reflect status
3 REPLIES 3
Strat
Community Veteran
Posts: 31,319
Thanks: 1,638
Fixes: 565
Registered: ‎14-04-2007

Re: Phone Bill Query

There is a bit of a backlog of tickets at the moment as indicated here (although we are not too confident of it's accuracy ATM).
You may get a response on Monday.
Windows 10 Firefox 107.0 (64-bit)
To argue with someone who has renounced the use of reason is like administering medicine to the dead - Thomas Paine
Minxymoo
Grafter
Posts: 168
Thanks: 2
Registered: ‎22-07-2009

Re: Phone Bill Query

Thanks.  Oddly when I now go into the bill there is a charge showing up for a call but it was not there when I raised the ticket.  Is there anyway I can delete this thread now?
Strat
Community Veteran
Posts: 31,319
Thanks: 1,638
Fixes: 565
Registered: ‎14-04-2007

Re: Phone Bill Query

We don't generally delete threads but I will lock it as resolved.
Windows 10 Firefox 107.0 (64-bit)
To argue with someone who has renounced the use of reason is like administering medicine to the dead - Thomas Paine