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Permanently withold number

FIXED
danielmeekings
Newbie
Posts: 4
Thanks: 3
Registered: ‎11-11-2016

Permanently withold number

Hi, 

 

I believe I requested that my number be witheld when signing up to Plusnet, but this doesn't appear to have been done - speaking to a customer service rep via online chat I was told that it wasn't possible to permanently withold my number, could only do it by dialling 141 or whatever before each call, however having read a message on the forum it appears that this is incorrect.

Is it possible to permanently withold my number please?

 

Many Thanks

Daniel

16 REPLIES 16
MattyC
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 3,201
Fixes: 46
Registered: ‎10-04-2014

Re: Permanently withold number

Fix

Hi Daniel,

Generally we don't offer number withheld as a feature, however I cannot see any reason why we can't just offer this to you at a wholesale level. I'll get an order placed for you, and I'd recommend checking your line in 24 hours.

Matty

ex-Plusnet staffer. Any posts after 28/07/2017 aren't on behalf of Plusnet
danielmeekings
Newbie
Posts: 4
Thanks: 3
Registered: ‎11-11-2016

Re: Permanently withold number

That's great - thanks very much.

MattyC
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 3,201
Fixes: 46
Registered: ‎10-04-2014

Re: Permanently withold number

Is it working for you now?

Matty

ex-Plusnet staffer. Any posts after 28/07/2017 aren't on behalf of Plusnet
danielmeekings
Newbie
Posts: 4
Thanks: 3
Registered: ‎11-11-2016

Re: Permanently withold number

Haven't been able to check as yet - will do so this evening when I'm back from work and let you know.

Thanks

Daniel
danielmeekings
Newbie
Posts: 4
Thanks: 3
Registered: ‎11-11-2016

Re: Permanently withold number

That has sorted it - many thanks.
Powell40
Just browsing
Posts: 1
Registered: ‎03-10-2017

Re: Permanently withold number

I am currently with BT but having had poor speed I fed up and considering changing currently I have this on my account is it possible to permently add with hold number to my account with plusnet if not I will have to look at another supplier.

HarryB
Plusnet Help Team
Plusnet Help Team
Posts: 5,192
Thanks: 1,449
Fixes: 255
Registered: ‎25-03-2015

Re: Permanently withold number

Hi @Powell40,

 

Although this isn't really a feature we actively offer (You can't add it via the member centre as you can with other call features) if you do sign up with and drop us a message here on the forums we can arrange to get this sorted for you.

 

I hope this helps.

If this post resolved your issue please click the 'This fixed my problem' button
 Harry Beesley
 Plusnet Infrastructure Operations Professional
bistellio
Newbie
Posts: 3
Registered: ‎10-07-2018

Re: Permanently withold number

Hello, please can you also do this for me, I thought my number would transfer over and still be withheld. Many thanks

deank
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 325
Fixes: 14
Registered: ‎23-11-2017

Re: Permanently withold number

Hi there.

 

We can do this for you. I have raised a ticket on your account regarding this, if you can please respond to that I can get this actioned for you. You can view the ticket at https://www.plus.net/wizard/?p=view_question&id=178535085

bistellio
Newbie
Posts: 3
Registered: ‎10-07-2018

Re: Permanently withold number

Hello I have responded to the ticket, please could you apply the change. Many thanks for your help.
Gandalf
Community Gaffer
Community Gaffer
Posts: 25,909
Thanks: 9,535
Fixes: 1,512
Registered: ‎21-04-2017

Re: Permanently withold number

Thanks @bistellio, I've done that for you now which should be ready within a few hours.

If this post resolved your issue please click the 'This fixed my problem' button.
From 31st October 2022, I no longer have a regular presence here as I've moved on to a new role within Plusnet.

 Anoush Mortazavi
 Plusnet
bistellio
Newbie
Posts: 3
Registered: ‎10-07-2018

Re: Permanently withold number

Thanks!
Gandalf
Community Gaffer
Community Gaffer
Posts: 25,909
Thanks: 9,535
Fixes: 1,512
Registered: ‎21-04-2017

Re: Permanently withold number

No problems. Let us know if you have any further queries.

If this post resolved your issue please click the 'This fixed my problem' button.
From 31st October 2022, I no longer have a regular presence here as I've moved on to a new role within Plusnet.

 Anoush Mortazavi
 Plusnet
ostias
Browser
Posts: 1
Registered: ‎17-09-2018

Re: Permanently withold number

Hi, I would like my number permanently witheld. How do I go about getting this done?

Regards

 

david