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Permanent Number Withhold

FIXED
strawberryjam1
Newbie
Posts: 3
Registered: 4 weeks ago

Permanent Number Withhold

Please could 'Permanent Number Withhold with 1470 override' be activated on my landline, so that when I make calls from my landline, my number is always withheld, unless I use the override?

7 REPLIES 7
strawberryjam1
Newbie
Posts: 3
Registered: 4 weeks ago

Re: Permanent Number Withhold

Please could a member of the Help Team look into my request?

BadWolf24
Plusnet Help Team
Plusnet Help Team
Posts: 27
Thanks: 6
Fixes: 4
Registered: ‎01-12-2020

Re: Permanent Number Withhold

Hi @strawberryjam1. Thank you for your message. This isn't a feature that we provide however if you prefix the number you are dialling with '141' it will hide your number from the recipient. Apologies that we weren't able to provide you with the permanent number withhold feature at this time. Chris.

 Chris Fitzsimmons
 Plusnet Help Team
RealAleMadrid
Seasoned Champion
Posts: 1,379
Thanks: 616
Fixes: 30
Registered: ‎07-07-2009

Re: Permanent Number Withhold

@BadWolf24  There are many examples of permanent withhold being activated by Plusnet in this forum so I suggest you talk to your colleagues and find someone who knows how to do it.🙄

strawberryjam1
Newbie
Posts: 3
Registered: 4 weeks ago

Re: Permanent Number Withhold

Hi Chris @BadWolf24, this is a feature that you provide and it has been successfully activated for another customer before, as shown here: https://community.plus.net/t5/Home-Phone/Permanent-Number-Withhold/m-p/1762222#M32221. Therefore, please could you or another member of your team activate the 'Permanent Number Withhold with 1470 override' on my landline as soon as possible please? Thanks

abails0105
Plusnet Help Team
Plusnet Help Team
Posts: 782
Thanks: 105
Fixes: 59
Registered: ‎02-05-2017

Re: Permanent Number Withhold

Fix

Thanks for getting back to us @strawberryjam1

 

We've placed the order for you now, please allow up to 24 hours for this to activate

 

Thanks

If this post resolved your issue please click the 'This fixed my problem' button
 Alice Baillie
 Plusnet Help Team
HelloDuck
Pro
Posts: 281
Thanks: 97
Fixes: 2
Registered: ‎21-03-2020

Re: Permanent Number Withhold


@BadWolf24 wrote:

Hi @strawberryjam1. Thank you for your message. This isn't a feature that we provide however if you prefix the number you are dialling with '141' it will hide your number from the recipient. Apologies that we weren't able to provide you with the permanent number withhold feature at this time. Chris.



This is very poor staff not knowing what PlusNet can offer

Training comes to mind

 

HD

Thrall
Pro
Posts: 412
Thanks: 73
Fixes: 12
Registered: ‎28-09-2020

Re: Permanent Number Withhold

It doesn’t look like this is an officially offered feature https://www.plus.net/help/phone/call-features/

I suspect it’s something some advisers have done in the past because it’s technically possible so it’s expected. Even though it’s not part of the offering.