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Permanent Number Withhold

FIXED
nbpncommunity
Newbie
Posts: 4
Thanks: 2
Registered: ‎24-08-2020

Permanent Number Withhold

Hello

I have been informed by customer support that it is not possible to permanently withold my number from the person I am calling. They advise that dialling 141 is the only way to do this. 

However according to this thread https://community.plus.net/t5/Home-Phone/Number-Withheld-request/m-p/1648083#M29184 it is available by special request.

Could I then please make a special request for this feature.

 

many thanks, Neil Bhaduri

 

 

 

6 REPLIES 6
198kHz
Seasoned Hero
Posts: 5,590
Thanks: 2,577
Fixes: 37
Registered: ‎30-07-2008

Re: Permanent Number Withhold

@nbpncommunity   Welcome to the forum.  🙂

 

As you'll have seen from the thread you referenced, it can be an uphill battle to even get across to Plusnet what it is that you require.

Hopefully one of the more experienced on the Help Team will pick this up and get the service applied.

Don't forget to specify which version you want - either with or without 1470 override.

 

If you want the best seat in the house, move the cat
FTTC 40/10   Billion 8800NL
BT technician (Retired)
nbpncommunity
Newbie
Posts: 4
Thanks: 2
Registered: ‎24-08-2020

Re: Permanent Number Withhold

Thank you for the welcome and the tip 🙂.

To whomever is able tohelp me with this I would like to have the ability to override using 1470.

many thanks, Neil

 

 

198kHz
Seasoned Hero
Posts: 5,590
Thanks: 2,577
Fixes: 37
Registered: ‎30-07-2008

Re: Permanent Number Withhold

@nbpncommunity In the current situation, you've done the best thing in bringing your request to the forum.

It may take a while to be noticed, as there are a lot of customers with no service at all, and that will surely get worse with all the high winds.

Hang in there, and good luck.  fingers.gif

If you want the best seat in the house, move the cat
FTTC 40/10   Billion 8800NL
BT technician (Retired)
Gandalf
Plusnet Help Team
Plusnet Help Team
Posts: 25,252
Thanks: 9,182
Fixes: 1,478
Registered: ‎21-04-2017

Re: Permanent Number Withhold

Fix

Thanks for getting in touch Neil

I've placed an order with our suppliers to withhold your number with override which should be active within 24 hours. Smiley

Let us know if there's anything else you'd need help with.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
nbpncommunity
Newbie
Posts: 4
Thanks: 2
Registered: ‎24-08-2020

Re: Permanent Number Withhold

Hello @Gandalf ,

 

this is working perfectly now, thank you for sorting it out.

 

regards, Neil

Gandalf
Plusnet Help Team
Plusnet Help Team
Posts: 25,252
Thanks: 9,182
Fixes: 1,478
Registered: ‎21-04-2017

Re: Permanent Number Withhold

Awesome no problem at all Neil

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team