People say ots a bad line on outgoing call(s)

[#1]

I spoke to a couple of people via outgoing calls today , that have said they have a job to hear & understand me as it is a bad line.
I have tested with both corded & cordless phones & have completed a 17070 quiet line test
I have recorded the quiet line test & there is definitely interference of some kind, however you may have to turn up the volume to hear it.
I have started a Ticket #82827889
With more information
Not had any incoming calls since to test with 

[#2]

Hi TORPC,
I can see that the ticket has been raised on your account. Our Faults team will carry out an investigation and will pop an update on the ticket as soon as possible.
I'm sorry for any inconvenience caused.

[#3]

Cheers Lynn

[#4]

Just a quick update
Received call from PN to arrange BTOpenreach engineer for Wednesday between 8 - 1

[#5]

Great, thanks for the update! I hope it's resolved for you on Wednesday!

[#6]

Fingers Crossed as I have had umpteen rubbish BTO for a speech clipping phone fault over several months, that they claimed was unfixable when I was with my previous ISP, plus they came here with faulty equipment then claimed they could not find a fault, after I had to let the BTO use my corded phone so he could here his colleague, then had a cheek to attempt to bill me (however my ISP put pay to that idea) 
It was all documented via their forum & makes interesting reading into the history of a brand new line, that was brought in to supply me in the 1^st instance
If PN or BTO requires that info the I will dig out the links for you / them
Albeit on a 30^ft + aluminum  cable from the DP ========> DP =========> Master Socket. that does pick up a lot of REIN, that BTO would not change to copper.
Even though BTO claimed to OFCOM that they do not use aluminum cable
I can not find the links atm

[#7]

Hi  Linn
All seems to be working fine again atm
Just completed another quiet line test & came back all clear
I have just phoned to cancel the engineer, so that we can monitor it further, incase it was a one off interference issue, or it might of coincided with works in the cabinet etc
Can you please check that the engineer has been canceled for tomorrow

[#8]

I've just checked and It's definitely been cancelled for you.

[#9]

Cheers Chris
I will monitor & report back if the issue re-appears

[#10]

Outgoing calls are affected again,
The problem is that the person(s) on the other end have problems understanding & hearing caller(s) from this end
However incoming calls from the same number(s) are not affected
Just completed quiet line tests with both corded & cordless phones & all clear atm
Would it be worth me completing any of the other tests, from my end ?
1. Ringback (COMPLETED)
2. Quiet Line Tests (COMPLETED (All Clear)
3. Fast test
4. Fast cleanse
Perhaps I was to quick to dismiss the engineer for the noise rectifying itself, atm
Will still monitor & see how it goes
I did have an outage earlier that may help to explain things a wee bit

Quote

Info Mar 19 10:37:53 LOGIN User admin logged in on [HTTP] (from 192.168.1.76) Info Mar 19 10:31:31 CONFIGURATION saved by TR69 Info Mar 19 10:31:16 FIREWALL event (1 of 1): deleted rules Warning Mar 19 10:31:16 PPP link up (Internet) [IP ADDRESS REMOVED] Info Mar 19 10:31:15 PPP CHAP Chap receive success : authentication ok Info Mar 19 10:31:15 PPP CHAP Receive challenge (rhost = PTW-AG04) Info Mar 19 10:31:14 PPP CHAP Receive challenge (rhost = bras-red9.cf-c) Info Mar 19 10:31:01 FIREWALL event (1 of 1): modified rules Info Mar 19 10:31:01 FIREWALL event (1 of 1): created rules Warning Mar 19 10:31:00 PPP link down (Internet) [IP ADDRESS REMOVED] Error Mar 19 09:50:14 IDS dos parser : udp flood (1 of 2) : 192.168.1.76 192.168.1.255 0049 UDP 60468->32414

[#11]

Does this issue only happen with one person in particular or are you able to replicate the issue with different people?

[#12]

Hi Chris
so far this has been replicated via only 1 number on both outgoing / incoming calls
Will continue to monitor & complete any applicable test(s), for now

[#13]

FWIW,
Fast test and Fast cleanse can only be carried out by the engineer, (ID required)

[#14]

Cheers for the update 2u2me

[#15]

For reference
This mornings outage for a few hours was as a result of a CAT fighting with an underground cable
Guess who won the battle / war, (temporarily as now fixed)
Also next week Friday morning, Western Power will be installing a new electric meter as a result
In respect of the above
I have also replicated the issue with Scottish Power as I called them & (they had trouble hearing & understanding me) then they rang me back & (could hear me as clear as a bell)