People complaining about a terrible noise on my phone when they call me or I call them.

[#1]

Thanks Chris. We've had 3-4 calls today without a problem. I will soon report back if we do get another of the noisy line complaints, but fingers crossed that all is OK.

Katie

[#2]

No more complaints so it seems as though we are all fixed now. Thanks for help from everyone.

Katie

[#3 · Accepted solution]

Fantastic news, happy to hear that Katie

Thanks for letting us know.

[#4]

@Gandalf,

So what do the engineering notes report please?  Was the fault as suggested by @198kHz one requiring TSO resolution?

[#5]

The engineer notes state:

"The test passed with no noise detected, with the fault located to the exchange. The fault was fixed by re-jumpering/changing LIC."

[#6]

From https://www.openreach.co.uk/orpg/home/products/serviceproducts/orderandfaulttracker/faulthandling/fa...

 LIC

The equipment at the exchange unique to each PSTN line

So, PN's customer is moved to a different part of the exchange, and is therefore no longer affected by the actual transmission fault, which, pound to a penny, still exists,

Still, all the boxes are ticked, so that's all right then. 

[#7]

Seems that there's more than one solution to a problem

At least it's fixed for the OP.

[#8]

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@Gandalf wrote:

Seems that there's more than one solution to a problem

At least it's fixed for the OP.

---

.............and the OP is very happy that it is fixed now. It was a bit of a pain getting the proof via video, that indeed there was a noise on the line, but the engineer did accept the evidence, did the tests he was obliged to carry out on the line and then go off and fix the problem. He called back to tell me what he had done and all has been been well since then.

Katie

[#9]

Happy to hear of the good customer service you've received from the engineer.

If you have time, I'd take a few moments to leave some feedback for him here: www.openreach.co.uk/thankyou

Anoush