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Paying for a year and adding options - When?

zackarydoo
Grafter
Posts: 35
Registered: ‎20-09-2012

Paying for a year and adding options - When?

I've recently changed my broadband package to include the phone, and am waiting for the line to change over on the 26th November. I would like to pay for the whole year so I get the saver rate, plus add one of the monthly options. I was hoping there would be a way to do this made clear when I put the order through, but it wasn't mentioned anywhere and there is no information I can find about it. Surely many people will have the same question? Obviously I want to sort this out before the phone line changed to Plusnet from BT, and before my first bill is generated. Should I just wait for the 26th and then add the option I want, and will it become clear then how to pay for the year without also having to pay the first month's line rental?
Thanks,
Geoff.
3 REPLIES 3
adamwalker
Plusnet Help Team
Plusnet Help Team
Posts: 16,049
Thanks: 649
Fixes: 182
Registered: ‎27-04-2007

Re: Paying for a year and adding options - When?

Hi there zackarydoo,
I'm sorry you didn't find that too clear, however you can head here to add <a href="https://www.plus.net/home-broadband/line-rental-saver/">Line Rental Saver</a> You'll also find information about billing and a link to the terms and conditions there.
I'm not sure by monthly options if you mean <a href="http://www.plus.net/support/phone/call_features.shtml">call features</a> or a monthly <a href="https://portal.plus.net/upgrade_process.html?memberheader=upgrade">call plan</a> but there's your links to change those via our website.
Any other questions just let us know.
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
zackarydoo
Grafter
Posts: 35
Registered: ‎20-09-2012

Re: Paying for a year and adding options - When?

Thanks for your reply Adam. I have looked there before but once I've logged into my account, this is the message I receive:
You need to have an existing Plusnet phone service to take advantage of Line Rental Saver.
You can switch your phone line to Plusnet now and sign up for Line Rental Saver.

My order is already in progress but the line hasn't been changed over yet, so I see no way to choose the saver option.
The other thing I meant is that I want to add call features (caller display) to the line.
Thanks.
plusnettony
Plusnet Staff
Plusnet Staff
Posts: 2,188
Thanks: 48
Fixes: 18
Registered: ‎24-07-2014

Re: Paying for a year and adding options - When?

HI,
If you could wait until the service goes live, you'll then be able to place the order for the LRS and the call features. We can't do either whilst the order is transferring I'm afraid.
Tony
If this post resolved your issue please click the 'This fixed my problem' button
 Tony T
 Plusnet Help Team