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Overhearing problem

bigdavethehorn
Dabbler
Posts: 21
Registered: ‎09-03-2010

Overhearing problem

Hello, as subject really, I can hear other people on my phone line, don't think they can hear me. This has been the case for quite a while but it hasn't bothered me until I started working from home and using the landline more often.

 

We've lived at this address since December 2018, the phone line was installed by BT after we bought the house.

 

Thanks in advance for any help.

5 REPLIES 5
198kHz
Seasoned Hero
Posts: 5,596
Thanks: 2,580
Fixes: 37
Registered: ‎30-07-2008

Re: Overhearing problem


@bigdavethehorn wrote:

We've lived at this address since December 2018, the phone line was installed by BT after we bought the house.


Just to clarify - the line rental is paid to Plusnet?

If you want the best seat in the house, move the cat
FTTC 40/10   Billion 8800NL
BT technician (Retired)
bigdavethehorn
Dabbler
Posts: 21
Registered: ‎09-03-2010

Re: Overhearing problem

Yes the line rental is paid to Plusnet. Don't know why I think BT installed the line, maybe they didn't! Either way, a new phone line was provided by someone after we moved in!

 

198kHz
Seasoned Hero
Posts: 5,596
Thanks: 2,580
Fixes: 37
Registered: ‎30-07-2008

Re: Overhearing problem


@bigdavethehorn wrote:

Don't know why I think BT installed the line, maybe they didn't!


It would have been Openreach, whether at the behest of BT Retail or Plusnet.

Re the actual problem - it's almost certainly a contact or low insulation in a cable or joint in the external network.

First approach would be to log in to the Member Centre and run the auto troubleshooter here -

https://www.plus.net/my-account/tools/phone-troubleshooter/

If you want the best seat in the house, move the cat
FTTC 40/10   Billion 8800NL
BT technician (Retired)
bigdavethehorn
Dabbler
Posts: 21
Registered: ‎09-03-2010

Re: Overhearing problem

OK I ran the troubleshooter and it said:

We haven't found any problems with your phone line.

WillF
Plusnet Help Team
Plusnet Help Team
Posts: 221
Thanks: 51
Fixes: 22
Registered: ‎31-03-2020

Re: Overhearing problem

Hi @bigdavethehorn, I'm not finding any issues with the line either when tested. If you want to send me a PM with a preferred way to get in touch (email, phone etc.) I'll get back to you.

If this post resolved your issue please click the 'This fixed my problem' button
 Will
 Plusnet Help Team