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Overcharged more than £50 for International Call when signed up to Anytime International 300

FIXED
captainmain72
Newbie
Posts: 4
Registered: ‎12-06-2021

Overcharged more than £50 for International Call when signed up to Anytime International 300

 

Hello,

 

I have been overcharged more than £50 when making a call to South Korea even though I spoke for less than 60 minutes.

I checked with Plusnet Helpline who confirmed with me that South Korea was included in the list of countries exempt from charges with Anytime International 300 and that I would need to phone less than 60 minutes. My call was only 53 minutes.

Also if I am going to be charged due to Plusnet's error,  being charged around £1.00 a minute is a bit steep. 

I hope to receive a refund immediately for this, once I can actually get through to the helpline.

8 REPLIES 8
captainmain72
Newbie
Posts: 4
Registered: ‎12-06-2021

Overcharged more than £50 for International Call when signed up to Anytime International 300

Hello,

 

I have been overcharged more than £50 when making a call to South Korea even though I spoke for less than 60 minutes.

I checked with Plusnet Helpline who confirmed with me that South Korea was included in the list of countries exempt from charges with Anytime International 300 and that I would need to phone less than 60 minutes. My call was only 53 minutes.

Also if I am going to be charged due to Plusnet's error,  being charged around £1.00 a minute is a bit steep. 

I hope to receive a refund immediately for this once I can actually get through to the helpline

dvorak
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Re: Overcharged more than £50 for International Call when signed up to Anytime International 300


Moderators Note


Double posts moved and merged.

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Baldrick1
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Re: Overcharged more than £50 for International Call when signed up to Anytime International 300

@captainmain72 

Have you checked that you have not exceeded 300 minutes, including this call, in the billing month?

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captainmain72
Newbie
Posts: 4
Registered: ‎12-06-2021

Re: Overcharged more than £50 for International Call when signed up to Anytime International 300

Yes. This was my first International call and I only used 53 minutes

Baldrick1
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Re: Overcharged more than £50 for International Call when signed up to Anytime International 300

@captainmain72 

This begs the question whether this add on has been properly applied to your account.

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captainmain72
Newbie
Posts: 4
Registered: ‎12-06-2021

Re: Overcharged more than £50 for International Call when signed up to Anytime International 300

Yes. I will be contacting the customer service for this to be resolved.

Gandalf
Plusnet Help Team
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Re: Overcharged more than £50 for International Call when signed up to Anytime International 300

Fix

Thanks for your post @captainmain72 and welcome to our Community Forums.

I've looked into this for you and I can see the call you made was to a South Korean mobile number.

I'm afraid that calls to a mobile phone in the USA and Canada are the only countries which would be inclusive of your call plan: https://www.plus.net/help/legal/residential-phone-tariffs/#anytime-international-discounted-internat...

I hope this helps.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
RobPN
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Re: Overcharged more than £50 for International Call when signed up to Anytime International 300

Ouch !!!