Overcharged more than £50 for International Call when signed up to Anytime International 300
FIXED- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Home Phone
- :
- Re: Overcharged more than £50 for International Ca...
13-06-2021 1:40 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hello,
I have been overcharged more than £50 when making a call to South Korea even though I spoke for less than 60 minutes.
I checked with Plusnet Helpline who confirmed with me that South Korea was included in the list of countries exempt from charges with Anytime International 300 and that I would need to phone less than 60 minutes. My call was only 53 minutes.
Also if I am going to be charged due to Plusnet's error, being charged around £1.00 a minute is a bit steep.
I hope to receive a refund immediately for this, once I can actually get through to the helpline.
Fixed! Go to the fix.
Overcharged more than £50 for International Call when signed up to Anytime International 300
13-06-2021 1:01 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hello,
I have been overcharged more than £50 when making a call to South Korea even though I spoke for less than 60 minutes.
I checked with Plusnet Helpline who confirmed with me that South Korea was included in the list of countries exempt from charges with Anytime International 300 and that I would need to phone less than 60 minutes. My call was only 53 minutes.
Also if I am going to be charged due to Plusnet's error, being charged around £1.00 a minute is a bit steep.
I hope to receive a refund immediately for this once I can actually get through to the helpline
Re: Overcharged more than £50 for International Call when signed up to Anytime International 300
13-06-2021 8:09 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Moderators Note
Double posts moved and merged.
If it helped click the thumb
If it fixed it click 'This fixed my problem'
Re: Overcharged more than £50 for International Call when signed up to Anytime International 300
13-06-2021 10:05 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Have you checked that you have not exceeded 300 minutes, including this call, in the billing month?
Moderator and Customer
If this helped - select the Thumb
If it fixed it, help others - select 'This Fixed My Problem'
Re: Overcharged more than £50 for International Call when signed up to Anytime International 300
13-06-2021 10:07 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Yes. This was my first International call and I only used 53 minutes
Re: Overcharged more than £50 for International Call when signed up to Anytime International 300
13-06-2021 10:15 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
This begs the question whether this add on has been properly applied to your account.
Moderator and Customer
If this helped - select the Thumb
If it fixed it, help others - select 'This Fixed My Problem'
Re: Overcharged more than £50 for International Call when signed up to Anytime International 300
13-06-2021 10:16 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Yes. I will be contacting the customer service for this to be resolved.
13-06-2021 12:33 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Thanks for your post @captainmain72 and welcome to our Community Forums.
I've looked into this for you and I can see the call you made was to a South Korean mobile number.
I'm afraid that calls to a mobile phone in the USA and Canada are the only countries which would be inclusive of your call plan: https://www.plus.net/help/legal/residential-phone-tariffs/#anytime-international-discounted-internat...
I hope this helps.
Re: Overcharged more than £50 for International Call when signed up to Anytime International 300
13-06-2021 2:35 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Ouch !!!
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Home Phone
- :
- Re: Overcharged more than £50 for International Ca...