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Outgoing calls not showing up in my account

iannewson
Dabbler
Posts: 22
Thanks: 3
Fixes: 1
Registered: ‎15-01-2016

Outgoing calls not showing up in my account

It would seem that the outgoing calls we are making are not showing up in the Billed/Unbilled list in my account. Is there something I need to turn on/activate.

 

Ian

4 REPLIES 4
jab1
Seasoned Hero
Posts: 7,963
Thanks: 2,651
Fixes: 84
Registered: ‎24-02-2012

Re: Outgoing calls not showing up in my account

Are these calls to 0800 numbers? - if so, they do not show.

John
iannewson
Dabbler
Posts: 22
Thanks: 3
Fixes: 1
Registered: ‎15-01-2016

Re: Outgoing calls not showing up in my account

No @jab1 not 0800 they are local/national calls.  Im not having any numbers show up at all 😕

jab1
Seasoned Hero
Posts: 7,963
Thanks: 2,651
Fixes: 84
Registered: ‎24-02-2012

Re: Outgoing calls not showing up in my account

OK - one for PN staff, then.

John
Gandalf
Plusnet Help Team
Plusnet Help Team
Posts: 20,284
Thanks: 6,863
Fixes: 1,140
Registered: ‎21-04-2017

Re: Outgoing calls not showing up in my account

Hi Ian, thanks for getting back to us.

This is certainly odd. Could you drop me a PM with an example (Number and date/time) of one of the calls you've made?

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team