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Out of contract price when changing calling plan

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Newbie
Posts: 2
Registered: ‎18-09-2019

Out of contract price when changing calling plan

I recently joined Plusnet and have a deal on broadband. At the time of joining I added the Unlimited UK & Mobile Calls package at £8.00 per month.

We've since decided that we can just use our mobile phones to make outgoing call as we've a huge number of spare minutes there.

I tried changing my call plan to Pay as you call (Line only), but when I go to the next screen it quotes me the out of contract price for my broadband, and a total amount that is more than I'm paying now! 

If I proceed will I loose my remaining 16 months of discounted broadband, or is it just a display issue? 

 

4 REPLIES 4
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Plusnet Help Team
Plusnet Help Team
Posts: 1,631
Thanks: 273
Fixes: 57
Registered: ‎26-03-2018

Re: Out of contract price when changing calling plan

Hi @davids1 

 

Removing a call feature should not affect your broadband price at all. 

 

Can you try and complete the change for us. If the BB price does indeed change, then we would be able to add on the discounts that fall off. 

 

Thanks, 

MoR

If this post resolved your issue please click the 'This fixed my problem' button
 MoR
 Plusnet Help Team
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Newbie
Posts: 2
Registered: ‎18-09-2019

Re: Out of contract price when changing calling plan

Many thanks, I've gone ahead and made the change to the call plan - I'll keep an eye on the billing. 

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Plusnet Help Team
Plusnet Help Team
Posts: 1,631
Thanks: 273
Fixes: 57
Registered: ‎26-03-2018

Re: Out of contract price when changing calling plan

No worries @davids1 

 

Give us a yell if we need to do anything. 

 

Thanks, 

MoR

If this post resolved your issue please click the 'This fixed my problem' button
 MoR
 Plusnet Help Team
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Superuser
Superuser
Posts: 16,329
Thanks: 6,625
Fixes: 56
Registered: ‎22-08-2007

Re: Out of contract price when changing calling plan

@davids1 

A warm welcome to the forums.

It is a little confusing that the change product journey on the website is not cognisant of any discounts being applied to an account.  The system advises of the full undiscounted prices at all times … leading to queries such as this.