Out of contract price when changing calling plan
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Out of contract price when changing calling plan
18-09-2019 2:39 PM
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I recently joined Plusnet and have a deal on broadband. At the time of joining I added the Unlimited UK & Mobile Calls package at £8.00 per month.
We've since decided that we can just use our mobile phones to make outgoing call as we've a huge number of spare minutes there.
I tried changing my call plan to Pay as you call (Line only), but when I go to the next screen it quotes me the out of contract price for my broadband, and a total amount that is more than I'm paying now!
If I proceed will I loose my remaining 16 months of discounted broadband, or is it just a display issue?
Re: Out of contract price when changing calling plan
18-09-2019 3:19 PM
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Hi @davids1
Removing a call feature should not affect your broadband price at all.
Can you try and complete the change for us. If the BB price does indeed change, then we would be able to add on the discounts that fall off.
Thanks,
MoR
Re: Out of contract price when changing calling plan
18-09-2019 3:37 PM
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Many thanks, I've gone ahead and made the change to the call plan - I'll keep an eye on the billing.
Re: Out of contract price when changing calling plan
18-09-2019 3:43 PM
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Re: Out of contract price when changing calling plan
21-09-2019 10:20 PM
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A warm welcome to the forums.
It is a little confusing that the change product journey on the website is not cognisant of any discounts being applied to an account. The system advises of the full undiscounted prices at all times … leading to queries such as this.
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
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- Re: Out of contract price when changing calling pl...