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Order made in July 3rd and still waiting for phone and broadband.

cardamas
Newbie
Posts: 3
Registered: ‎01-08-2015

Order made in July 3rd and still waiting for phone and broadband.

In theory I have phone activated from July 22nd but the topic is that in this flat I dont see where is the phone jack???!!!
I tried to call several times without any feedback.
4 REPLIES 4
HarryB
Plusnet Help Team
Plusnet Help Team
Posts: 5,191
Thanks: 1,447
Fixes: 255
Registered: ‎25-03-2015

Re: Order made in July 3rd and still waiting for phone and broadband.

Hi Cardamas, welcome to the forums!
Is it possible for you to get in touch with the previous tenants?
If not, we'd need to get this raised as a fault.
If this post resolved your issue please click the 'This fixed my problem' button
 Harry Beesley
 Plusnet Infrastructure Operations Professional
cardamas
Newbie
Posts: 3
Registered: ‎01-08-2015

Re: Order made in July 3rd and still waiting for phone and broadband.

I found the phone plug and it's already installed.

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HarryB
Plusnet Help Team
Plusnet Help Team
Posts: 5,191
Thanks: 1,447
Fixes: 255
Registered: ‎25-03-2015

Re: Order made in July 3rd and still waiting for phone and broadband.

Looks like your router may not have been auto-configured when it was sent out.
I've updated this now, so if you factory reset it (With a pin or similar to push the button on the back) it should configure correctly and let you online  Cool
If this post resolved your issue please click the 'This fixed my problem' button
 Harry Beesley
 Plusnet Infrastructure Operations Professional
cardamas
Newbie
Posts: 3
Registered: ‎01-08-2015

Re: Order made in July 3rd and still waiting for phone and broadband.

Thank you very much. You're the best!