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Openreach have incorrect postcode for my address.

FIXED
AndyCarne
Newbie
Posts: 2
Registered: a month ago

Openreach have incorrect postcode for my address.

Hi,

My postcode was recently changed from PL113HA to PL113EY because we were incorrectly logged on the Royal Mail database. The phone number and address are the same as they have always been. I noticed that Openreach do not have my updated postcode on their database and so I am invisible on their system. I understand that I can only correct this through my provider, as I can't contact Openreach directly. I tried to do this on 8th March by phoning Plusnet customer services (Question 212145125). I was assured that the Plusnet database was now correct and that the updated postcode was being forwarded to Openreach. However, I am still unable to enter my correct postcode when doing an enquiry on BT's site, with the error  "Sorry - The postcode you have entered does not match with the postcode recorded by Openreach for the telephone number entered". I am out of contract with Plusnet and I want to be able to look around for other deals, but at the moment I am being prevented from doing so by this data error.

I would be grateful if this could be sorted please!

3 REPLIES 3
BadWolf24
Plusnet Help Team
Plusnet Help Team
Posts: 52
Thanks: 12
Fixes: 8
Registered: ‎01-12-2020

Re: Openreach have incorrect postcode for my address.

Fix

Hi there. Thank you for your message. I have sent this through to our back end team to update the records for you. We will be in touch via text and email once this has been picked up. Chris.

 Chris Fitzsimmons
 Plusnet Help Team
AndyCarne
Newbie
Posts: 2
Registered: a month ago

Re: Openreach have incorrect postcode for my address.

Thanks Chris.

Mav
Moderator
Moderator
Posts: 20,601
Thanks: 3,881
Fixes: 431
Registered: ‎06-04-2007

Re: Openreach have incorrect postcode for my address.

Moderator's note by Mike (Mav): The fix has been changed to @BadWolf24 as per message #2.

Forum Moderator and Customer
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