One hour limit
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- Re: One hour limit
One hour limit
14-12-2017 12:32 AM
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I pay for unlimited landline calls, why is it at that we are charged for calls that go over an hour?
Why is it at at an hour when i pay for unlimited, why am i being limited to these increments of time
I have unlimited Internet, this is not sectioned into pockets of time
Does anyone else on an unlimited home phone package agree?
Re: One hour limit
14-12-2017 7:49 AM
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@Deekyevans07 I for one don't agree - personally after an hour on the phone I've had enough.
It is no great difficulty to hang up and redial after 59 minutes surely? - if you must spend so much time on the phone.
Re: One hour limit
14-12-2017 8:28 AM
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I hear that, however why that limit?
The trouble is rarely mine however if i have a conversation that long it is usually very serious and involved, hanging up and redialling, is then highly inappropriate
But also i am paying premium for an unlimited service that then puts an arbitrary limit in order to find a way to charge me for certain calls
Calling it unlimited then breaches the trades description act ;O) Or a misuse of the word in english
Re: One hour limit
14-12-2017 8:35 AM
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I don't know why that limit is imposed, someone with more knowledge may, though. My thought on the 'unlimited' angle is that it means you can make as many calls as you like, as against, say, mobile plans,where you have 'x' minutes a month free, and if you go over that limit you pay a premium rate.
As a point of interest, ALL landline telephone service providers impose this limit, not just Plusnet.
Re: One hour limit
14-12-2017 9:50 AM
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I think BT do this too.
Mind you, I don't think I could talk enough about my life for an hour
Being a bit more serious, I think the main problem is when you are put on hold. Ok with PlusNet you can change ISP, with HMRC which we all have to pay tax to you can't.
I had to call them and it was a nightmare.
Re: One hour limit
14-12-2017 9:51 AM
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This appears to be a misunderstanding of the terms and conditions (which are sufficiently clear, IMHO). The "anytime" add-on allows an unlimited number* of calls with a maximum duration of 1 hour before charges occur and not calls of unlimited duration.
Phil
* Strictly, a minimum of 672 to a maximum of 44640 (about 665 to 29760, if each call takes 30s to set up and lasts at least 1m)
Using a TP-Link Archer VR600 modem-router.
Re: One hour limit
14-12-2017 10:20 AM
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@PeeGee I thought I covered that 'unlimited' angle in my second post?
Re: One hour limit
14-12-2017 10:33 AM
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It is not a misunderstanding, i know the limit is there, my issue is why should there be one at the hour mark,,
The issues of cost, i cannot believe are that high, you could surely put in measures to prevent wholesale abuse or lines left open.
My issue is perhaps to all providers why the limit to one hour then charge, when you say i can hang up and call back any number of times why implement this, as a way of getting additional money when either through an oversight, or necessity i go over the arbitrary limit. There is no warning when this is going to happen
I am sure the vast majority of people pay for an unlimited package to ensure they can budget appropriately as well. But dont use a huge amount in terms of calls
If i was using a mobile package with unlimited it does not require me to do the same
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