On Plusnet Evening & weekend calls but charged for calls at those times

[#1]

On 6 Sept I bought the Line Rental Saver upfront for the year for £131.88  and signed up to pay £1.50 for PlusNet Evening & Weekend on the understanding I would get free evening calls. However from checking my account in the itemised calls section it is billing me for £14.50 for a month's line rental and also for calls that were made in the evenings after 7pm and at weekends.
I find this annoying and hope this is an error. Please would someone check this.

[#2]

Have you checked the details of the calls being charged? How long were they?

[#3]

Yes for instance to numbers beginning with 01:
date                 time        duration      cost
18/10/2013   19:05:50    00:08:00    £0.82
13/10/2013   21:50:50    00:19:00    £1.74
13/10/2013   20:35:53    00:02:00    £0.31
There are others as well on other dates.

 

[#4]

What were the first six digits of the telephone numbers charged for ?

[#5]

Hi there,
To save simonj posting any more details, these are in fact being incorrectly charged I'm sorry to say. I've asked Ben to take a look and he'll get the account fixed up to stop this happening, I've also refunded the cost of the calls that shouldn't have been charged from a previous invoice.
Really sorry about that simonj, I'll pop some details on a ticket so you can confirm everything's correct.

[#6]

Thanks. Please would you also check that I will not be charged for a monthly line rental as I have already paid the line rental for the year.

[#7]

Ben's looking into that for you too, we'll make sure you're not charged for line rental.

[#8]

Hi Matt, Thanks. Please note there another call that was incorrectly charged for that you missed. I've added details of that in the reply to your support ticket.

[#9]

I've just refunded that for you and updated ticket 76580107.

[#10]

Quote from: Matt

Ben's looking into that for you too, we'll make sure you're not charged for line rental.

Oh dear, I'm getting a feeling of foreboding ............. 

[#11]

It was all fine - the account was slightly broken, we fixed it and some of the database entries from when it was slightly broken were still present (to allow calls to process) but others weren't (to allow the free minutes to apply). The account was fixed and will now be fine on an ongoing basis.