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On Anytime but have been charged for a regular call

Mad_Moggies
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Registered: ‎01-08-2007

On Anytime but have been charged for a regular call

Just taking a quick look at my phone account and see I was charged for an ordinary landline call of 22mins 30 seconds on 3rd January. Looking at the breakdown of calls it's definitely under the UK Landline summary.
I would have phoned CS about this but I've got a bug and my voice isn't up to much!  Cry
Don't want to bother Billing as I think it might confuse them as it's not on a current bill yet.
Plusnet user since November 2003
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15 REPLIES 15
pierre_pierre
Grafter
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Re: On Anytime but have been charged for a regular call

what is the area code  i.e. 01268  01245  0845  0844
Mad_Moggies
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Re: On Anytime but have been charged for a regular call

It's 01327, which is Silverstone (a call to one of my husband's many cousins).
Just looking back and I see there was another call to her on 19th December which, as expected, wasn't charged.
Plusnet user since November 2003
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orbrey
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Re: On Anytime but have been charged for a regular call

Hi Mad Moggies,
We're looking at this now (problem ID 61851) - we'll keep you posted. Thanks for the heads up.
Mad_Moggies
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Re: On Anytime but have been charged for a regular call

Thanks Matt  Smiley
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Simon_M
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Re: On Anytime but have been charged for a regular call

Yep - me too. Call to 01278 xxxxxx 03/01/2011  19:12   12 min call.   Charged 73p.
I'm on the 'old' Anytime package.
198kHz
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Re: On Anytime but have been charged for a regular call

Same here - 01886-xxxxxx on 3 Jan at 2214. Charged 38p for 5m 18s call which should have been inclusive with Anytime 300.
Ticket (38562650) says refund will be made on next bill - fair enough - but is this a one off or part of the problem ID 61851 mentioned by Matt?
The older I get, the earlier it gets late.

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pierre_pierre
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Re: On Anytime but have been charged for a regular call

and other people are having the same on 300 continental
Mad_Moggies
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Re: On Anytime but have been charged for a regular call

We're on the 'old' Anytime at present (but may change as the only international calls we make are to Australia and then not very often).
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Simon_M
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Re: On Anytime but have been charged for a regular call

Quote from: Simon
Call to 01278 xxxxxx 03/01/2011  19:12   12 min call.   Charged 73p.

Interesting. That call has now disappeared altogether from the recent calls list.
Re-processing, maybe?
Mad_Moggies
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Re: On Anytime but have been charged for a regular call

So has the one I was charged for too. Hadn't checked recently.
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Re: On Anytime but have been charged for a regular call

Same here - in fact every call on 3 Jan has disappeared.
The older I get, the earlier it gets late.

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Kelly
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Re: On Anytime but have been charged for a regular call

Yeah, we've fixed the issue, but any calls which were rated incorrect need rerating by our call processing system.  The safest way to do this on a Friday was to delete them from the processed calls and then to put them back into the queue for rating again.  Should reappear in your list next week.
Kelly Dorset
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Re: On Anytime but have been charged for a regular call

Thanks Kelly.
The older I get, the earlier it gets late.

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pierre_pierre
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Re: On Anytime but have been charged for a regular call