On Anytime but have been charged for a regular call
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On Anytime but have been charged for a regular call
05-01-2011 6:31 PM
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I would have phoned CS about this but I've got a bug and my voice isn't up to much!

Don't want to bother Billing as I think it might confuse them as it's not on a current bill yet.
Unlimited Fibre Extra and Unlimited UK & Mobile Calls
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Re: On Anytime but have been charged for a regular call
05-01-2011 6:41 PM
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Re: On Anytime but have been charged for a regular call
05-01-2011 7:27 PM
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Just looking back and I see there was another call to her on 19th December which, as expected, wasn't charged.
Unlimited Fibre Extra and Unlimited UK & Mobile Calls
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Re: On Anytime but have been charged for a regular call
06-01-2011 10:15 AM
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We're looking at this now (problem ID 61851) - we'll keep you posted. Thanks for the heads up.
Re: On Anytime but have been charged for a regular call
06-01-2011 10:27 AM
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Unlimited Fibre Extra and Unlimited UK & Mobile Calls
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Re: On Anytime but have been charged for a regular call
06-01-2011 3:49 PM
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I'm on the 'old' Anytime package.
Re: On Anytime but have been charged for a regular call
06-01-2011 5:39 PM
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Ticket (38562650) says refund will be made on next bill - fair enough - but is this a one off or part of the problem ID 61851 mentioned by Matt?
FTTC 40/10 Billion 8800NL
BT technician (Retired)
Re: On Anytime but have been charged for a regular call
06-01-2011 5:43 PM
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Re: On Anytime but have been charged for a regular call
06-01-2011 6:17 PM
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Unlimited Fibre Extra and Unlimited UK & Mobile Calls
Mac OS12 and Firefox user with latest versions of both
Re: On Anytime but have been charged for a regular call
08-01-2011 3:17 PM
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Quote from: Simon Call to 01278 xxxxxx 03/01/2011 19:12 12 min call. Charged 73p.
Interesting. That call has now disappeared altogether from the recent calls list.
Re-processing, maybe?
Re: On Anytime but have been charged for a regular call
08-01-2011 3:39 PM
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Unlimited Fibre Extra and Unlimited UK & Mobile Calls
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Re: On Anytime but have been charged for a regular call
08-01-2011 4:01 PM
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FTTC 40/10 Billion 8800NL
BT technician (Retired)
Re: On Anytime but have been charged for a regular call
08-01-2011 4:06 PM
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Ex-Broadband Service Manager
Re: On Anytime but have been charged for a regular call
08-01-2011 4:35 PM
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FTTC 40/10 Billion 8800NL
BT technician (Retired)
Re: On Anytime but have been charged for a regular call
08-01-2011 6:18 PM
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