On Anytime but have been charged for a regular call
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On Anytime but have been charged for a regular call
05-01-2011 6:31 PM
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I would have phoned CS about this but I've got a bug and my voice isn't up to much!
Don't want to bother Billing as I think it might confuse them as it's not on a current bill yet.
Full Fibre since September 2023
Mac OS14 and Firefox user with latest versions of both
Re: On Anytime but have been charged for a regular call
05-01-2011 6:41 PM
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Re: On Anytime but have been charged for a regular call
05-01-2011 7:27 PM
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Just looking back and I see there was another call to her on 19th December which, as expected, wasn't charged.
Full Fibre since September 2023
Mac OS14 and Firefox user with latest versions of both
Re: On Anytime but have been charged for a regular call
06-01-2011 10:15 AM
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We're looking at this now (problem ID 61851) - we'll keep you posted. Thanks for the heads up.
Re: On Anytime but have been charged for a regular call
06-01-2011 10:27 AM
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Full Fibre since September 2023
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Re: On Anytime but have been charged for a regular call
06-01-2011 3:49 PM
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I'm on the 'old' Anytime package.
Re: On Anytime but have been charged for a regular call
06-01-2011 5:39 PM
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Ticket (38562650) says refund will be made on next bill - fair enough - but is this a one off or part of the problem ID 61851 mentioned by Matt?
Zen FTTC 40/10 + Digital Voice FRITZ!Box 7530
BT technician (Retired)
Re: On Anytime but have been charged for a regular call
06-01-2011 5:43 PM
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Re: On Anytime but have been charged for a regular call
06-01-2011 6:17 PM
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Full Fibre since September 2023
Mac OS14 and Firefox user with latest versions of both
Re: On Anytime but have been charged for a regular call
08-01-2011 3:17 PM
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Quote from: Simon Call to 01278 xxxxxx 03/01/2011 19:12 12 min call. Charged 73p.
Interesting. That call has now disappeared altogether from the recent calls list.
Re-processing, maybe?
Re: On Anytime but have been charged for a regular call
08-01-2011 3:39 PM
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Full Fibre since September 2023
Mac OS14 and Firefox user with latest versions of both
Re: On Anytime but have been charged for a regular call
08-01-2011 4:01 PM
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Zen FTTC 40/10 + Digital Voice FRITZ!Box 7530
BT technician (Retired)
Re: On Anytime but have been charged for a regular call
08-01-2011 4:06 PM
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Ex-Broadband Service Manager
Re: On Anytime but have been charged for a regular call
08-01-2011 4:35 PM
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Zen FTTC 40/10 + Digital Voice FRITZ!Box 7530
BT technician (Retired)
Re: On Anytime but have been charged for a regular call
08-01-2011 6:18 PM
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