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Number withheld

maranello
Pro
Posts: 1,263
Thanks: 200
Fixes: 2
Registered: ‎11-01-2008

Number withheld


After some problems with a rogue dialler, my phone service with BT was set up with a permanent 'withold number' facility. When I switched to the Post Office, this facility was automatically transferred to my new account. It has recently become apparent that I don't have this facility on my Plusnet Home Phone account.
Can this be added? Will I be charged extra?
My other car isn't a Ferrari
10 REPLIES 10
James
Grafter
Posts: 21,036
Thanks: 2
Registered: ‎04-04-2007

Re: Number withheld

Hi Maranello,
We can do this for you and we wouldn't charge extra for it.
If you raise a ticket on your account asking for it, give me a poke and I'll make sure that it goes to the right person.
maranello
Pro
Posts: 1,263
Thanks: 200
Fixes: 2
Registered: ‎11-01-2008

Re: Number withheld

Thanks James. Ticket  ID: 29186591 raised.
My other car isn't a Ferrari
James
Grafter
Posts: 21,036
Thanks: 2
Registered: ‎04-04-2007

Re: Number withheld

Thanks.
I've passed it on to the relevant team.
maranello
Pro
Posts: 1,263
Thanks: 200
Fixes: 2
Registered: ‎11-01-2008

Re: Number withheld


The relevant team haven't responded in five days. Any chance of giving them a nudge, please?
My other car isn't a Ferrari
James
Grafter
Posts: 21,036
Thanks: 2
Registered: ‎04-04-2007

Re: Number withheld

Hi Maranello,
The order completed on the 25th.
maranello
Pro
Posts: 1,263
Thanks: 200
Fixes: 2
Registered: ‎11-01-2008

Re: Number withheld

Thanks James
I guess the ticket would have been updated eventually  Smiley
My other car isn't a Ferrari
phaedra1106
Dabbler
Posts: 11
Registered: ‎03-10-2009

Re: Number withheld

Attn. Jameseh
Hi Smiley
just had a new line installed and would like to do the same, have raised a ticket  ID: 30225392 .
Thanks  Smiley
James
Grafter
Posts: 21,036
Thanks: 2
Registered: ‎04-04-2007

Re: Number withheld

Hiya,
We're currently unable to place an order until the broadband order is complete.
Once your broadband order is complete, we'll place the order to withhold your number.
ajax
Rising Star
Posts: 75
Thanks: 2
Fixes: 1
Registered: ‎30-10-2007

Re: Number withheld

I'm a little confused by this exchange. I'm on Home Phone and my understanding is that if the Call Barring Feature is required it costs £4.00 monthly. Is that right? If it is, does that cost apply if one simply wants 'withheld numbers' barred? And if it does, why is it so expensive? Why is it the dearest Call Feature and four times the cost of Caller Display?
My interest stems from a sudden surge in calls of this type, despite being registered with the Telephone Preference Service.
James
Grafter
Posts: 21,036
Thanks: 2
Registered: ‎04-04-2007

Re: Number withheld

It's basically because it's one of the most expensive feature that Openreach offer on WLR (Wholesale Line Rental.