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Number porting timeframe?

S65v10
Rising Star
Posts: 52
Thanks: 2
Fixes: 1
Registered: ‎26-01-2019

Number porting timeframe?

Hi guys,

my BB and phone contract is coming to an end but want to move to full fibre and port my existing number to a Voip service. Do I have 31 days after moving to full fibre to port my number over under new rules? Not sure how it works and if I need to notify PN or will the Voip provider sort everything out (voipfone or everydayvoip)?

 

Thank you

3 REPLIES 3
MisterW
Superuser
Superuser
Posts: 15,260
Thanks: 5,852
Fixes: 416
Registered: ‎30-07-2007

Re: Number porting timeframe?

Judging by this thread https://community.plus.net/t5/My-Order/Unable-to-port-landline-number-after-signing-up-to-Full-Fibre... it doesn't seem to be working very well

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

S65v10
Rising Star
Posts: 52
Thanks: 2
Fixes: 1
Registered: ‎26-01-2019

Re: Number porting timeframe?

Seems like a complete farce lol

S65v10
Rising Star
Posts: 52
Thanks: 2
Fixes: 1
Registered: ‎26-01-2019

Re: Number porting timeframe?

I have notification of my new FTTP installation date and they recommend (Aquiss) to leave a couple of days over lap of previous connection which is fair enough, but if I port my number over after this will it terminate my contract (currently now on monthly rolling) or do I need to give notice to Plusnet?