Hi there,
We have been receiving nuiscance calls for some time now but recently it got so bad that I decided to press the option for to be removed from the calling list. How naive of me! The calls kept coming so I opted to speak to the people maling the call by choosing another option. Of course they cut me off straight away.
Anyway that was the start of me looking more closely at what was going on. I was horrified to see that by simply answering the phone from these shisters, I was charged the minimum of a minute on a premium rate line. Looking at my itemised bill I've even got one listed as lasting 44 mins (!).
I contacted Plusnet to voice my concern and was disappointed by the response. This included the advice that Plusnet can't stop people (their customers) from pressing buttons on their phones (LoL😀) to offering the call blocking service which I am now subscribing to.
However, I think Plusnet and BT should be doing a lot more to cut off these numbers, many of which originate from abroad, without the need for customers having to pay for the privilege. I was gobsmacked that by simply picking up the phone and cutting off the automated call, this sometimes costs money. I would be keen to hear from Plusnet as to what they and the telecommunications industry is doing to crack down on such frauds. If you don't have a legal duty, you certainly have a moral one and I see little evidence that it is being treated as a high priority, even in terms of awareness raising. Is it because the likes of BT is inadvertently also making money out of these scams? Rip-off Britain is alive and well.
