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Nuisance calls

Richard261
Newbie
Posts: 1
Registered: ‎28-12-2022

Nuisance calls

‎28-12-2022 12:55 PM

I am getting calls from BTW text between 5 and 10 times  a day. How do I get my 1572 to work on my landlines. Every time I try it says cannot  connect. Can somebody help please.

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Gandalf
Community Gaffer
Community Gaffer
Posts: 26,676
Thanks: 10,311
Fixes: 1,607
Registered: ‎21-04-2017

Re: Nuisance calls

‎28-12-2022 3:27 PM

@Richard261 - try 1572 again in an hour's time. The service wasn't active in our suppliers systems, but I've manually pushed that through, so you should be able to block numbers shortly. Let me know if you have any issues.

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet
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Townman
Superuser
Superuser
Posts: 24,110
Thanks: 10,267
Fixes: 176
Registered: ‎22-08-2007

Re: Nuisance calls

‎28-12-2022 4:53 PM

... but if the number is BT's text to voice service, do you really want to block it?

If someone is mistakenly using your land line for sending SMS messages, surely the right approach is to correct their error?

In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.

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