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Nuisance Call

valart
Grafter
Posts: 418
Thanks: 1
Registered: ‎09-10-2007

Nuisance Call

For the last three weeks I have had this nuisance call it seems to be getting more often lately I had this call at 1.00am this morning and being elderly people it scared us,when I phoned this number it tells me it is unobtainable.I phoned the staff at PN this morning and I was told to dial 14258 and press the star button twice I did this today after I got this same call this afternoon but I was asked for a pin number after 14258 which I am not sure what this means.I hope this has stopped this nuisance call
5 REPLIES 5
Gus
Rising Star
Posts: 3,211
Thanks: 24
Fixes: 2
Registered: ‎31-07-2007

Re: Nuisance Call

never heard of this before but going by BT's site its a paid for service
http://bt.custhelp.com/app/answers/detail/a_id/8500/~/how-to-use-choose-to-refuse
Unvalued customer since 2001 funding cheap internet for others / DSL/Fibre house move 24 month regrade from 8th May 2017
ReedRichards
Seasoned Pro
Posts: 4,927
Thanks: 145
Fixes: 25
Registered: ‎14-07-2009

Re: Nuisance Call

Quote
If you haven't set up a PIN yet, you should use the default PIN, which is 1234. If you've forgotten your PIN, please call 0800 800 150 to get it.
LinnPlusnet
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 1,686
Registered: ‎03-02-2014

Re: Nuisance Call

Hi valart,
The instructions are covered in Ticket: 88434776 on your account.
Quote
For security purposes a PIN (default 1234) is allocated to enable access to the data store.

Quote
A PIN number can be changed by typing 14258 and choosing the relevant option from the menu.
pwatson
Rising Star
Posts: 2,470
Thanks: 8
Fixes: 1
Registered: ‎26-11-2012

Re: Nuisance Call

Is "Choose To Refuse" now enabled by default and is free then?  I don't see it listed under 'Call Features' in the Member Centre
This thread from six years ago mentions that it was an un-advertised feature...
LinnPlusnet
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 1,686
Registered: ‎03-02-2014

Re: Nuisance Call

No, this feature is not enabled by default. The OP called in and spoke to an advisor who agreed to provide this service for an agreed amount of time and if they wish to continue with the feature after this time it will come at a price.