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Not receiving incoming calls

Viciandrick
Browser
Posts: 2
Thanks: 1
Registered: ‎01-11-2016

Not receiving incoming calls

Having problems with incoming calls following recent move over to PN. Sometimes the phone rings but often the caller is cut off or justmet with a hissing/cracking sound.

 

i have unplugged all phones/routers/etc but crackling still occurs - even when phone is plugged directly into master socket. Interestingly, the hissing doesnt happen when phone is plugged directly into test socket!? Would this suggest there is a prob with wiring in the master socket itself?

3 REPLIES 3
Chris
Legend
Posts: 17,724
Thanks: 599
Fixes: 169
Registered: ‎05-04-2007

Re: Not receiving incoming calls

As the crackling and hissing goes when plugged in to the test socket, this does suggest the issue is with the internal wiring I'm afraid.

 

 

Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.
Viciandrick
Browser
Posts: 2
Thanks: 1
Registered: ‎01-11-2016

Re: Not receiving incoming calls

Yeah thought so. Just been through all sockets and filters etc, and I think I have sorted it. Thanks

Chris
Legend
Posts: 17,724
Thanks: 599
Fixes: 169
Registered: ‎05-04-2007

Re: Not receiving incoming calls

Thanks for coming back and letting us know.

Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.