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Non Connection Charges

kit
Newbie
Posts: 2
Registered: 19-06-2015

Non Connection Charges

Are you aware that you are charged for ringing a mobile from your landline even if you don't connect!!!!
We have a plunet anytime phone plan and was just browsing through our phone bill and noticed that we had been charged £2.88 and when I checked they were all to my husbands mobile and 1 to mine. My husband has a habit of ringing his mobile when he can't find it as he knows Huh it won't connect as we both have our answermachine switched off. When I rang billing I was told that you are charged 1min billing which in this case is 27p the minute you dial a mobile even if it doesn't connect Shocked I haven't cheched back and I must admit I don't check very often but it does make me wonder what other charges are being added that we are not aware of Roll eyes I have looked in the pricing plan  and it does not tell you that you will be charged even if you do not make a connection, which I find shocking.So for all of you out there who buzz your mobile's to find them ( Like my Hubby!!) think twice Angry
2 REPLIES
MattyC
Champion
Posts: 3,192
Thanks: 161
Fixes: 46
Registered: 10-04-2014

Re: Non Connection Charges

Hi kit,
Welcome to the forums, apologies you are here under these circumstances.
I think this has been mentioned before, and the point of debate is when the connection is. By our supplier's charges, it's when the phone starts ringing. Apologies for this.
Matty
ex-Plusnet staffer. Any posts after 28/07/2017 aren't on behalf of Plusnet
Community Veteran
Posts: 2,568
Thanks: 175
Fixes: 2
Registered: 27-05-2011

Re: Non Connection Charges

If hubbies phone is Android there's a brilliant app called device manager which does just what he wants. It places his phone on a map and will ring it over the internet so he can find it. It will also wipe it of personal details if stolen.  Cheesy
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