Noisy phone line - no dial tone

[#1]

Hi. My phone line is very noisy / squeals / crackles and no dial tone even in BT test socket
Broadband has taken a hit, Download speed is 0.11 Mbps IP Profile for line is 0.14 Mbps
I've started an open ticket but is there anyone available at Plusnet for faults at weekend?
DSL connection drops out frequently with a network error!

[#2]

Have you tried dialling 17070 + option 2 for the "quiet" line test?
If it's noisy report it to your phone/calls provider and don't mention any problems re. BB.for the time being

[#3]

'quiet line' test is just as noisy, + phone provider is Plusnet, fault tickets on 16Jan & BT call-out on 21Jan.
Infact no response from Plusnet on original bb fault ticket, had to phone up to move this issue forward!
Update : phone line is now completely dead no noise no dial tone + bb on 0.11Mbps if online

[#4]

Hi @jetstar
I've just been checking your account re this and see an engineer is due to come and visit tomorrow. Please let us know how that goes.
Adam

[#5]

Thanks : - Adam + Plusnet
Openreach engineer came today and sorted line fault, a wiring short-circuit in the grey BT box outside.
Now just waiting for bb speed to build up currently 2.5Mb to around 7Mb

[#6]

I'll go test your broadband line and set a line reset going if needed.
The reset seems to have worked and your router is connecting at 8128 to the exchange again. It might take up to 24 hours for the profile to increase and therefore the speed you see to increase.

[#7]

Hi
Line speed is at 2.5Mb , is it usually more than 24 hrs to reset ?

[#8]

Line is at normal speed -
DSL Logged Faults had to do another reset on 24Jan.