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Noisy phone knock BB off

HaresEar
Grafter
Posts: 132
Registered: ‎02-10-2013

Noisy phone knock BB off

How do I get my line tested? My phone line is noisy and getting worse.  My Broadband keeps disconnecting when I make or receive a phone calls. I have carried out all checks, new filters. different router and phone. connected into test socket but it makes no difference.
This seems to have started after the last thunderstorms which caused problems with other phones off my DP(pole).
Can Plusnet help.
Just a quick question. To avoid any BT charges and since I rent my line from Plusnet I assume PN will arrange an engineer if PN deem it necessary but if BT still charge is the fee down to Plusnet my service provider.?
7 REPLIES 7
Community Veteran
Posts: 6,320
Thanks: 86
Fixes: 3
Registered: ‎08-01-2008

Re: Noisy phone knock BB off

Try here: http://www.plus.net/support/phone/troubleshooting.shtml and here: https://portal.plus.net/wizard/?p=wizard&page=22965&wizard_id=38
Call me 'w23'
At any given moment in the universe many things happen. Coincidence is a matter of how close these events are in space, time and relationship.
Opinions expressed in forum posts are those of the poster, others may have different views.
Plusnet Help Team
Plusnet Help Team
Posts: 14,160
Thanks: 311
Fixes: 89
Registered: ‎27-04-2007

Re: Noisy phone knock BB off

@HaresEar
Sorry to hear about the problem with your line. I've just tested it but no obvious issues are being flagged up. This means we can go ahead an raise a fault but an engineer visit would need to be arranged.
I'd advise raising a fault online at http://faults.plus.net. Feel free to reply back here when you have.
Adam
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
HaresEar
Grafter
Posts: 132
Registered: ‎02-10-2013

Re: Noisy phone knock BB off

Thanks for the replies. It just went off again and I lost dial tone but it came back up.  I will raise a fault.
HaresEar
Grafter
Posts: 132
Registered: ‎02-10-2013

Re: Noisy phone knock BB off

Thanks peoples. fault raised. Just dialling 1471 knock BB off and is very noisy. Hope I get it sorted before the big day.
Plusnet Help Team
Plusnet Help Team
Posts: 14,160
Thanks: 311
Fixes: 89
Registered: ‎27-04-2007

Re: Noisy phone knock BB off

EDIT: Just a quick update to say we've just booked an appointment for on Monday, we've updated ticket 78788263 with the specifics.
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
HaresEar
Grafter
Posts: 132
Registered: ‎02-10-2013

Re: Noisy phone knock BB off

Thanks Plusnet. Every thing seems ok after engineer visit.  Good service.
Nice One. Cheesy

Pettitto
Aspiring Pro
Posts: 6,346
Thanks: 32
Fixes: 5
Registered: ‎26-11-2011

Re: Noisy phone knock BB off

That's great to hear Smiley
Enjoy! and have a great Christmas Smiley