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Noisy line

rongtw
Seasoned Hero
Posts: 6,973
Thanks: 1,541
Fixes: 12
Registered: ‎01-12-2010

Noisy line

outside my house contractors are replacing kerbs for new cycleway  Roll_eyes
Anyhow i have noticed today i have now a crackly line on phone , could someone check my phone line , Phne call wait is LONG , chat says 6 waiting  Undecided
so thought easierr t ask here  Cool  some kind PN staff could check  Cool
Ps also tried new Help page got some weird unhelpful answer
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7 REPLIES 7
HarryB
Plusnet Help Team
Plusnet Help Team
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Registered: ‎25-03-2015

Re: Noisy line

The test isn't finding a fault on your line unfortunately. I've left a ticket on your account with some checks to go through before we proceed further. Once you've gone through the checks and respond to the ticket, our faults team will get an engineer booked for you Smiley
In regards to the help page, I think I flagged that exact issue up a few days ago Wink
If this post resolved your issue please click the 'This fixed my problem' button
 Harry Beesley
 Plusnet Infrastructure Operations Professional
rongtw
Seasoned Hero
Posts: 6,973
Thanks: 1,541
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Registered: ‎01-12-2010

Re: Noisy line

Cheers Harry , just done the quiet line test and still crackles
Asus ROG Hero Vii Z97 , Intel i5 4690k ,ROG Asus Strix 1070,
samsung 850evo 250gig , WD black 2 TB . Asus Phoebus sound ,
16 gig Avexir ram 2400 , water cooling Corsair H100i gtx ,
Corsair 750HXI Psu , Phanteks Enthoo pro case .
HarryB
Plusnet Help Team
Plusnet Help Team
Posts: 5,192
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Registered: ‎25-03-2015

Re: Noisy line

In that case, can you respond to the ticket confirming you've carried out the checks and agree to the charge if the fault is found to be with your equipment/internal wiring and we'll get that progressed for you.
If this post resolved your issue please click the 'This fixed my problem' button
 Harry Beesley
 Plusnet Infrastructure Operations Professional
rongtw
Seasoned Hero
Posts: 6,973
Thanks: 1,541
Fixes: 12
Registered: ‎01-12-2010

Re: Noisy line

Harry , just to confirm on my open ticket .
I have just borrowed a corded phone which gives me same interference on quiet line test 17070
as for internal wiring ,, I have non  Wink everything is direct into socket . phone and fibre 
Asus ROG Hero Vii Z97 , Intel i5 4690k ,ROG Asus Strix 1070,
samsung 850evo 250gig , WD black 2 TB . Asus Phoebus sound ,
16 gig Avexir ram 2400 , water cooling Corsair H100i gtx ,
Corsair 750HXI Psu , Phanteks Enthoo pro case .
HarryB
Plusnet Help Team
Plusnet Help Team
Posts: 5,192
Thanks: 1,449
Fixes: 255
Registered: ‎25-03-2015

Re: Noisy line

Could you respond to the ticket confirming the following please:
Quote
If you wish to proceed with an engineer appointment we need the following information:
* Agreement that if the issue is caused by any of the above that you may receive a £50 charge.
* An alternative contact number preferably a mobile
* Availability should an engineer need to attend the premises, between the hours of 8am-1pm & 1pm-6pm Monday - Friday.

Once you've done this, we'll be able to proceed with booking an engineer for you.
Thanks.
If this post resolved your issue please click the 'This fixed my problem' button
 Harry Beesley
 Plusnet Infrastructure Operations Professional
rongtw
Seasoned Hero
Posts: 6,973
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Registered: ‎01-12-2010

Re: Noisy line

HarryB , BT engineer has been , No fault found  Embarrassed  noise has disappeared , suggested its possible a joint has water ingress and as weather has been warm it has dried out and fixed itself  Wink
said to ring again if it comes back 
Asus ROG Hero Vii Z97 , Intel i5 4690k ,ROG Asus Strix 1070,
samsung 850evo 250gig , WD black 2 TB . Asus Phoebus sound ,
16 gig Avexir ram 2400 , water cooling Corsair H100i gtx ,
Corsair 750HXI Psu , Phanteks Enthoo pro case .
HarryB
Plusnet Help Team
Plusnet Help Team
Posts: 5,192
Thanks: 1,449
Fixes: 255
Registered: ‎25-03-2015

Re: Noisy line

Glad to hear an engineer has been out, but I'm sorry to hear they couldn't find anything Sad
As they've said, definitely give us a call if you start experiencing problems again.
If this post resolved your issue please click the 'This fixed my problem' button
 Harry Beesley
 Plusnet Infrastructure Operations Professional