Noisy line
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- Re: Noisy line
Noisy line
18-11-2016 11:27 AM
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Hi All
I have interference on my line, i have now tried a new handset directly into test socket on master and problem solved. Reinstall face-plate, still Ok however when i plug the router back in and it connects to broadband the interference returns.
Anyone had similar or know how to solve this.
Thanks Derek
Re: Noisy line
18-11-2016 12:24 PM
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A warm welcome to the forums @diydel
The issue you're describing usually indicates a fault with the router, microfilter or the exchange. If you've tried an alternative filter/router I'd recommend raising this as a fault to us here to look into further.
I hope this helps
If this post resolved your issue, please click the 'This fixed my problem' button
Re: Noisy line
18-11-2016 12:39 PM
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Hi
Thanks for replying. There is no filter, believe this is all in the face-plate as installed by Bt (one socket for phone, one for broadband). Unfortunately don't have an alternative router to check. Line check on-line comes up with oops-there was an error and asks to to call
Re: Noisy line
18-11-2016 12:49 PM
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It's possibly not a line issue if your home phone is clear and working with no equipment attached. If you complete the broadband troubleshooter at http://faults.plus.net this will allow you to raise a fault online where our broadband faults team will pick it up and contact you.
If this post resolved your issue, please click the 'This fixed my problem' button
Re: Noisy line
23-11-2016 5:50 PM
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Hi
Apologies for slow reply. However when i do the broadband checker it says the fault is with phone line and closes ticket.
NB. After trying to run phone line checker my broadband goes down.
Regards
Derek
Re: Noisy line
23-11-2016 5:59 PM
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At the last step of the process, you'll be asked to leave any additional notes where you can advise us the noise only occurs when the router is plugged in.
I hope this helps
If this post resolved your issue, please click the 'This fixed my problem' button
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