cancel
Showing results for 
Search instead for 
Did you mean: 

Noisy line making calls difficult as I can’t hear half of what is said

FIXED
Highlighted
Hero
Posts: 4,678
Thanks: 1,372
Fixes: 26
Registered: ‎30-07-2008

Re: Noisy line making calls difficult as I can’t hear half of what is said

@POMPEYFAN This thread, which is marked as 'Fixed', has been piggybacked once already.

Your problem stands a better chance of a rsponse if you start your own topic.

Ω is where the is
Highlighted
Grafter
Posts: 38
Thanks: 4
Registered: ‎07-12-2018

Re: Noisy line making calls difficult as I can’t hear half of what is said

But it won't be fixed will it? If I cant contact anyone to tell them about the fault, it does not matter where I post does it?

Highlighted
Pro
Posts: 409
Thanks: 112
Fixes: 7
Registered: ‎09-04-2016

Re: Noisy line making calls difficult as I can’t hear half of what is said

@Lotta 

Thanks for the screen shot. In that screen shot: On the line towards the middle of the picture that starts with the word "Topics", on the right hand side in purple "start a topic" just before "New Fixes".

It is in the screen shot but I wonder if it is missing on your live screen; one can get some very odd display effects with this Forum software

Highlighted
Hero
Posts: 4,678
Thanks: 1,372
Fixes: 26
Registered: ‎30-07-2008

Re: Noisy line making calls difficult as I can’t hear half of what is said


@POMPEYFAN wrote:

But it won't be fixed will it? If I cant contact anyone to tell them about the fault, it does not matter where I post does it?


The whole point of posting on the forum if you can't get through on the phone lines is so that a Plusnet staffer will see your post and respond.

There's more chance of that happening sooner rather than later if customers start their own topics.

Ω is where the is
Highlighted
Newbie
Posts: 5
Thanks: 1
Registered: ‎08-04-2020

Re: Noisy line making calls difficult as I can’t hear half of what is said

Thank you! I found it finally and was able to post.

Highlighted
Grafter
Posts: 38
Thanks: 4
Registered: ‎07-12-2018

Re: Noisy line making calls difficult as I can’t hear half of what is said

I have posted my own topic, 2 hours ago, so far 13 views no answers.

Highlighted
Seasoned Champion
Posts: 1,189
Thanks: 512
Fixes: 24
Registered: ‎07-07-2009

Re: Noisy line making calls difficult as I can’t hear half of what is said

@POMPEYFAN  You probably realise that PlusNet are struggling with reduced staff levels at present, you will not get an instant response, you may get a reply in a few days if you are lucky. Otherwise keep trying customer support on the phone until you manage to get through.

Highlighted
Grafter
Posts: 38
Thanks: 4
Registered: ‎07-12-2018

Re: Noisy line making calls difficult as I can’t hear half of what is said

Not good enough. They should all be still working from home and using VPN to log into their system. Call centre phones on divert to the call centre operatives at home, who can then deal with our problems. It's simple enough.

My company does this, this is how I can remote work from home by VPN into my machine at work.

Why can't Plus net do the same? They are supposed to be an ISP after all are they not?