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Noisy Phone Line - Slow Broadband

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Newbie
Posts: 4
Thanks: 1
Registered: ‎10-12-2018

Noisy Phone Line - Slow Broadband

Been having issues for about a week with a noisy phone line which has caused my broadband to drop from 8Mb to around 1Mb.

Gone through all the troubleshooting tips and still no difference. Although the Plusnet troubleshooter seems to disconnect my internet when testing my phone line sometimes.

Thanks,

Nathan

7 REPLIES 7
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Plusnet Help Team
Plusnet Help Team
Posts: 1,117
Thanks: 129
Fixes: 48
Registered: ‎26-03-2018

Re: Noisy Phone Line - Slow Broadband

Hi @iwannaknow,

I'm really sorry to hear that you've experienced this issue. I have raised a ticket on your account regarding this, which can be viewed here. Once you've been able to respond to the ticket, please let us know so that we can pick this back up as soon as possible.

If this post resolved your issue please click the 'This fixed my problem' button
 Alex H
 Plusnet Help Team
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Newbie
Posts: 4
Thanks: 1
Registered: ‎10-12-2018

Re: Noisy Phone Line - Slow Broadband

I.ve responded - my internet is now around 0.5Mb according to the stats on my router
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Plusnet Help Team
Plusnet Help Team
Posts: 626
Thanks: 115
Fixes: 31
Registered: ‎06-08-2018

Re: Noisy Phone Line - Slow Broadband

Hi @iwannaknow,

An appointment for an engineer to visit the premises has been arranged for 14/12/18 between 1pm-6pm. If the appointment needs rearranging, let us know as soon as possible.

Let us know how the visit goes.

Thank you.

If this post resolved your issue please click the 'This fixed my problem' button
 Lewis G
 Infrastructure Operations Professional
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Newbie
Posts: 4
Thanks: 1
Registered: ‎10-12-2018

Re: Noisy Phone Line - Slow Broadband

Wasn't at home when engineer came, been told he fixed external fault and installed new master socket in house. Phone line is working correctly but internet is still 0.2Mb.

 

Thanks for any help..

 

Edit; Courtesy call from Plusnet, informed me that he'll be fixing the issue with speeds shortly.

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Plusnet Help Team
Plusnet Help Team
Posts: 16,862
Thanks: 5,152
Fixes: 868
Registered: ‎21-04-2017

Re: Noisy Phone Line - Slow Broadband

Hi Nathan.

I'm glad to hear your phone service is working OK now.

It doesn't look like the fix for your speeds the adviser did has gone through the system, so I've put it through a different way which should take around 4 hours.

All that said, your connection appears to still be dropping following the engineer visit. I'd report a broadband fault to us at http://faults.plus.net if the drops continue.

Let us know how it goes.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
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Newbie
Posts: 4
Thanks: 1
Registered: ‎10-12-2018

Re: Noisy Phone Line - Slow Broadband

My speed is now around 12Mb which is higher than before. 

I'll check my router log during the week to monitor any disconnects 

Thanks for the help!

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Plusnet Help Team
Plusnet Help Team
Posts: 16,862
Thanks: 5,152
Fixes: 868
Registered: ‎21-04-2017

Re: Noisy Phone Line - Slow Broadband

Glad to hear that! And just in time for the weekend.

Hopefully your connection holds steady.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team