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Noisy Line

xjohnx
Interested
Posts: 1
Registered: ‎10-09-2016

Noisy Line

My line has noise, contacted customer service who says it is our problem.

 

My Mother is with TalkTalk and had similar problem sorted immediately, I'm still struggling with PlusNet even to get to speak to customer service - I can't wait 45minutes!

2 REPLIES 2
Gel
Aspiring Champion
Posts: 2,247
Thanks: 270
Fixes: 26
Registered: ‎02-08-2007

Re: Noisy Line

Have you run through the faults page procedure, assuming your line is with PN?

CHAT may be quicker option than phone.

SpendLessTime
Aspiring Hero
Posts: 2,997
Thanks: 925
Fixes: 86
Registered: ‎21-09-2009

Re: Noisy Line

@xjohnx

Welcome to the forums.

The phone trouble shooter for all Plusnet Phone Customers is at  https://www.plus.net/my-account/tools/phone-troubleshooter

This is taken from the guide at https://www.plus.net/help/phone/phone-line-troubleshooting/

If the phone line is noisy and Plusnet is your phone provider, it is their job to get it fixed.Bad CS advice.